Implementing and Managing eGovernment

Contents
List of Figures viii
List of Tables x
Introduction 1
Terminology 2
1 Understanding eGovernment 3
1.1 Understanding eGovernment as Information Systems 4
1.2 Understanding eGovernment Management 7
Activities 11
PART 1: MANAGING E GOVERNMENT 15
2 Approaches to Management of eGovernment Systems 17
2.1 The Centralized Approach to eGovernment
Systems Responsibilities 18
2.2 The Decentralized Approach to eGovernment
Systems Responsibilities 24
2.3 Resolving the Contradictions via a Hybrid
Approach to eGovernment 28
2.4 Approach Trends and Determinants 32
Activities 39
3 eGovernment Strategy 42
3.1 An Overview of eGovernment Strategic Planning 42
3.2 The Steps of eGovernment Strategic Planning 45
3.3 Problems and Ways Forward for eGovernment Planning 60
Activities 66
4 Managing Public Data 71
4.1 Problems with Public Data Quality 72
4.2 Hard Solutions to Public Data Quality Problems 77
4.3 Soft Solutions to Public Data Quality Problems 79
4.4 Hybrid Approaches to Public Data Quality 86
Activities 91
5 Core Management Issues for eGovernment 94
5.1 Position 94
5.2 People 101
5.3 Pelf 107
5.4 Projects 109
5.5 Politics 120
Activities 125
6 Emerging Management Issues for eGovernment 128
6.1 Performance 128
6.2 Policies on Public Data 136
6.3 Policies on Other Issues 146
Activities 151
PART 2: IMPLEMENTING E GOVERNMENT 155
7 eGovernment System Lifecycle and Project Assessment 157
7.1 The System Lifecycle 157
7.2 Project Assessment 162
Activities 170
8 Analysis of Current Reality 172
8.1 Methods of Analysis 172
8.2 Recording Techniques 178
Activities 189
9 Design of the New eGovernment System 192
9.1 Setting Objectives 193
9.2 Information Design 194
9.3 Technology Design 198
9.4 Process Design 202
9.5 Human Systems Design 204
9.6 Evaluating Proposals and Alternative Designs 206
Activities 212
10 eGovernment Risk Assessment and Mitigation 216
10.1 Risk Assessment Through Gap Analysis 217
10.2 Risk Mitigation Through Gap Prevention
or Reduction 220
10.3 Change Management: Addressing the Gap of
Stakeholder Objectives and Values 225
10.4 Conclusion: The Applicability of These Techniques 235
Activities 237
11 eGovernment System Construction, Implementation
and Beyond 240
11.1 Procurement for eGovernment Systems 241
11.2 Final Construction of the eGovernment System 246
11.3 Introduction of the eGovernment System 248
11.4 Post-Implementation Tasks 253
11.5 eGovernment Monitoring, Evaluation and Maintenance 256
Activities 260
12 Developing eGovernment Hybrids 265
12.1 Uniting the ‘E’ and the ‘Government’ of
eGovernment through Hybrids 266
12.2 Implications of Hybridization for eGovernment 268
Activities 272
References 274
Index 285

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Government Data Centers: Meeting Increasing Demands

Contents

EXECUTIVE SUMMARY 1

1 ABOUT THE DATA CENTERS 7

2 CHALLENGES AND OPPORTUNITIES 15
Challenges in Data Availability and Access, 15
Standard Translatable Formats, 18
Network and On-Line Random Access, 19
Database Technologies, 21
Metadata Management, 22
Hardware and Software, 24
Implementation, 26

REFERENCES 31

APPENDIXES
A Biographical Sketches of Committee Members 35
B Workshop Agenda 39
C Workshop Speakers and Participants 43
D Workshop Discussions 45
E Glossary 51
F Acronyms 55


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Building The E-Service Society E-Commerce, E-Business, And E-Government

Contents
Conference Committees
Additional Reviewers
Introduction
E-GOVERNMENT MODELS AND PROCESSES
Towards Key Business Process for E-Government
Amauri Marques da Cunha, Paulo Mendez Costa
An Intelligent Search Engine for Electronic Government
Applications for the Resolutions of the United Nations
Security Council
Hugo C. Hoeschl, Tânia Cristina D. Bueno, Andre Bortolon,
Eduardo S. Mattos, Marcelo S. Ribeiro, Irineu Theiss,
Ricardo Miranda Barcia
Knowledge in E-Government: Enhancing Administrative
Processes with Knowledge
Maria Wimmer, Roland Traunmüller
E-GOVERNANCE
4.
5.
6.
Democracy in the Electronic Government Era
Thais Garcia, Claudia Pomar, Hugo Cesar Hoeschl
Usability Evaluation as Quality Assurance of
E-Government Services: The E-Poupatempo Case
Lucia Filgueiras, Plinio Aquino Jr., Vera Tokairim,
Carlos Torres, Iara Barbarian
Rethinking Trust and Confidence in European
E-Government Linking the Public Sector with
Post-Modern Society
Reinhard Riedl
M-COMMERCE
7.
8.
9.
Exploring the Relationship between Mobile Data
Services Business Models and End-User Adoption
Per E. Pedersen, Leif B. Methlie
Exploitation of Public and Private WiFi Coverage
for New Business Models
Thomas Lindner, Lothar Fritsch, Kilian Plank,
Kai Rannenberg
Supporting Salespersons through Location Based
Mobile Applications and Services
Chihab BenMoussa
SERVICE PROVISIONING
Application Service Provisioning as a Strategic
Network – Evaluation of a Failed ASP Project
Henry Nordström, Markku Sääksjärvi
Electronic Transmission of Prescriptions – An
Evaluation of the Technical Models Used in the
English ETP Pilots 2002
Bob Sugden, Rob Wilson
12. On Locations of Call Centres - An Illustration from
Two Rural Regions in Sweden and Finland
Anna Moberg, Birger Rapp, Charlotte Stoltz, Reima Suomi
PURCHASE AND PAYMENT
13.
14.
Fair Payment Protocols for E-Commerce
Hao Wang, Heqing Guo
SEMOPS: Paying with Mobile Personal Devices
Antonis Ramfos, Stamatis Karnouskos, András Vilmos,
Balázs Csik, Petra Hoepner, Nikolaos Venetakis
E-BUSINESS ARCHITECTURES AND PROCESSES
15.
16.
17.
VM-FLOW: Using Web Services Orchestration and
Choreography to Implement a Policy-based Virtual
Marketplace
Ivo J. G. dos Santos, Edmundo R. M. Madeira
Evolution of Service Processes by Rule Based
Transformation
Christian Zirpins, Giacomo Piccinelli
Service Composition Applied to E-Government
Neil Paiva Tizzo, José Renato Borelli, Manuel de Jesus
Mendes, Luciano Lançia Damasceno, Aqueo Kamada,
Adriana Figueiredo, Marcos Rodrigues, G. Souza
INFRASTRUCTURES AND MARKETPLACES
Identity-Enriched Session Management
Tobias Baier, Christian P. Kunze
Virtual Communities for SMEs: A Cautionary Tale
of an Electronic Marketplace
Janice M. Burn
Analysis of a Yield Managementmodel for on Demand
Computing Centers
Yezekael Hayel, Laura Wynter, Parijat Dube
VALUE CHAIN MANAGEMENT
21.
22.
23.
The Seven-Step Model for E-Grocery Fulfilment
Martin Barnett, Paul Alexander
E-Business Governance: A Co-Evolutionary Approach
to E-Business Strategy Formulation
Janice M. Burn, Colin G. Ash
Inter-Organisational Collaborations Supported by
E-Contracts
Zoran Milosevic, Peter F. Linington, Simon Gibson,
Sachin Kulkarni, James Cole
E-BUSINESS MODELS
Joint Development of Novel Business Models
Jukka Heikkilä, Marikka Heikkilä, Jari Lehmonen
Drivers and Barriers for E-Business: Evolution over Time
and Comparison between SMEs and Large Companies
Dirk Deschoolmeester, Evelyne Vanpoucke, Peter Willaert
Perceived Usefulness and Ease-of-Use Items in B2C
Electronic Commerce
Jonna Järveläinen
Author Index


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Practical Studies in E-Government

Contents
1 Back to Practice, a Decade of Research in E-Government ................. 1
Saïd Assar, Imed Boughzala, and Isabelle Boydens
2 E-Procurement, from Project to Practice:
Empirical Evidence from the French Public Sector ............................ 13
Godefroy Beauvallet, Younès Boughzala, and Saïd Assar
3 Implementation of E-Government in Mexico:
The Case of Infonavit .............................................................................. 29
Lizbeth Herrera and J. Ramon Gil-Garcia
4 The Casualty Assistance Readiness Enhancement System:
A Case Study in Rapid Prototyping and Design for Flexibility .......... 49
Simon R. Goerger, Ernest Y. Wong, Dale L. Henderson,
Brian K. Sperling, and William Bland
5 An Overview of Some Electronic Identification
Use Cases in Europe ................................................................................ 71
Fabrice Mattatia
6 Privacy and Personal Information Held by Government:
A Comparative Study, Japan and New Zealand .................................. 93
Rowena Cullen
7 Strategic Issues Relating to Data Quality for E-Government:
Learning from an Approach Adopted in Belgium ............................... 113
Isabelle Boydens
8 Long-Term Verifiability of Remote Electronic Elections .................... 131
Lucie Langer
9 Law-Based Ontology for E-Government Services
Construction – Case Study: The Specification of Services
in Relationship with the Venture Creation in Switzerland ................. 149
Abdelaziz Khadraoui, Wanda Opprecht, Michel Léonard,
and Christine Aïdonidis
10 Architectural Principles for Orchestration
of Cross-Organizational Service Delivery:
Case Studies from the Netherlands ....................................................... 167
Anne Fleur van Veenstra and Marijn Janssen
11 Achieving Interoperability Through Base Registries
for Governmental Services and Document Management .................... 187
Yannis Charalabidis, Fenareti Lampathaki, and Dimitris Askounis
12 Envisioning Advanced User Interfaces for E-Government
Applications: A Case Study .................................................................... 205
Gaëlle Calvary, Audrey Serna, Joëlle Coutaz, Dominique Scapin,
Florence Pontico, and Marco Winckler
13 Practices to Develop Spatial Data Infrastructures:
Exploring the Contribution to E-Government ..................................... 229
Joep Crompvoets, Glenn Vancauwenberghe, Geert Bouckaert,
and Danny Vandenbroucke
Index ................................................................................................................. 249



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Encyclopedia of Digital Government

Contents
by Volume
VOLUME I
Access to and Use of Publicly Available Information / Philip Leith ........................................................................... 1
Accessibility of E-Government Web Sites / C. James Huang ................................................................................... 11
Accessible E-Government through Universal Design / Ulrike Peter ......................................................................... 16
Accessing Administration’s Information via Internet in Spain / Agustí Cerrillo i Martínez ...................................... 20
Adopting and Implementing Telehealth in Canada / Penny A. Jennett, Eldon R. Smith, Mamoru Watanabe,
and Sharlene Stayberg ....................................................................................................................................... 26
African Regional Case of E-Government / Janet Kaaya ........................................................................................... 34
Alive and Interactive through Streaming Media / Mindy Anneli Lassila ................................................................... 44
American E-Government Service Sectors and Applications / Donna Evans and David C. Yen .................................. 49
Application for Comprehensive E-Government / Thomas Müllner and Dominik Grimm............................................ 56
Application of Single-Source Publishing to E-Government, The / Lucas Walsh ......................................................... 63
Applications of E-Commerce in Government / Genie N.L. Stowers ............................................................................ 73
Applications of Geographical Information System in E-Government / Yao Yongling and Wang Junsong ................. 80
Applying ICTs in Juridical Decision Making by Government Agencies / Marga Groothuis ...................................... 87
Assessment of the Open Government Web Site in Mongolia, An / Lkhagvasuren Ariunaa...................................... 97
Assisting Users Seeking Medical Information through Government Portals / Jane Moon ........................................ 102
Automated Content-Management Systems / Neil C. Rowe .................................................................................... 111
Automatic Generation of Theories of Coordination in Multi-Agent Systems / Nicholas V. Findler .......................... 117
Back-Office Integration for Online Services between Organizations / Herbert Kubicek, Jeremy Millard,
and Hilmar Westholm ........................................................................................................................................ 123Bavarian Secondary Modern Schools / Christopher Oberle .................................................................................... 131
Benchmarking Electronic Democracy / Francesco Amoretti ..................................................................................... 135
Best Practice in E-Government / Helmut Drüke ....................................................................................................... 141
Business Process Redesign in Implementing E-Government in Ireland / Martin Hughes, Murray Scott,
and Willie Golden ............................................................................................................................................. 151
Call Centre Evolution in the Digital Government / V. Ambriola, S. Bertagnini, and L. Pratesi .................................. 158
Citizen Consultations via Government Web Sites / Marc Holzer and Richard W. Schwester .................................... 163
Citizen Participation and Digital Town Hall Meeting / Donald P. Moynihan ............................................................ 169
Citizen Relationship Management / Alexander Schellong ....................................................................................... 174
Civic within the Democratic Project in the Digital Era, The / Nada K. Kakabadse, Andrew Kakabadse,
and Alexander Kouzmin ................................................................................................................................... 183
Civil Servants’ Resistance toward E-Government Development / Mila Gascó .......................................................... 190
Community Networks / Robert A. Cropf and Vincent Casaregola ........................................................................... 196
Community-Based Information Networking in Developing Countries / Hakikur Rahman........................................ 201
Conceptual Framework for Considering the Value of E-Government, A / Ed Downey .............................................. 208
Concern-Wide Information Management with the Dutch Police / Stefan Soeparman and Pieter Wagenaar ............. 215
Configurable Reference Process Models for Public Administration / Jörg Becker, Lars Algermissen,
Patrick Delfmann, and Björn Niehaves .............................................................................................................. 220
Content Production Strategies for E-Government / Airi Salminen, Reija Nurmeksela, Antti Lehtinen,
Virpi Lyytikäinen, and Olli Mustajärvi .............................................................................................................. 224
Continuity of Operations Planning and E-Government / R. Eric Petersen and Jeffrey W. Seifert ............................... 231
Coordinating Cross-Agency Business Processes / Jeffrey Gortmaker, Marijn Janssen, and René W. Wagenaar ..... 237
Core Governmental Perspectives of E-Health, The / Antti Syväjärvi and Jari Stenvall ............................................. 244
Corruption, Transparency, and E-Government / Herwig Ostermann and Roland Staudinger .................................. 251
Courts on the Web in Russia / Alexei Trochev ........................................................................................................ 260
Current Approaches to Federal E-Government in the United States / Melinda E. Chen and Charles K. Davis .......... 265
Cyber Attacks / Neil C. Rowe ................................................................................................................................ 271
Data Mining and Homeland Security / Jeffrey W. Seifert .......................................................................................... 277
Deconstructing the South African Government’s ICT for Development Discourse / Sagren Moodley ..................... 283
Design of Government Information for Access by Wireless Mobile Technology / Mohamed Ally ........................... 291
Development and Use of the World Wide Web by U.S. Local Governments / Carmine Scavo ................................. 296
Development Stages of Digital Government / Janet Kaaya ..................................................................................... 301
Different Types of Information Warfare / Aki-Mauri Huhtinen ............................................................................... 310
Digital Citizen, The / Zizi Papacharissi .................................................................................................................. 315
Digital Divides and Grassroots-Based E-Government in Developing Countries / Farhad Hossain ........................... 321
Digital Governance and Democratization in the Arab World / Deborah L. Wheeler .................................................. 327
Digital Government and Democratic Legitimacy / Peter M. Shane............................................................................ 336
Digital Government in Remote Locations / Janet Toland, Fuatai Purcell, and Sid Huff ........................................... 342
Digital Government in the USA / Seok-Hwi Song .................................................................................................... 349
Digital Government Online Education for Public Managers / Marc Holzer, Tony Carrizales, and Younhee Kim ...... 355
Digital Information Kiosks / Anna Ya Ni and Alfred Tat-Kei Ho .............................................................................. 359
Digital International Governance / Francesco Amoretti ........................................................................................... 365
Digital Knowledge Flow Platforms for Regional Innovation Systems / Philip Cooke ............................................... 371
Digital Morality and Ethics / Peter Danielson ......................................................................................................... 377
Digital Multimedia / Neil C. Rowe ........................................................................................................................... 382
Digitalization of the West European Party Systems, The / Carlos Cunha and Gerrit Voerman ............................... 387
Disabilities and the E-Clusive Workspace / Paul M. A. Baker and Andrew Ward .................................................... 402
Dubai E-Government Project, The / James Piecowye ............................................................................................... 410
VOLUME II
e-ASEAN and Regional Integration in South East Asia / Xiudian Dai ................................................................... 416
E-Auctioning by The U.S. Federal Communications Commission / Trevor R. Roycroft ............................................. 422
Ecology of E-Governance / Sangeeta Sharma ........................................................................................................ 431
Ecuador’s Experience in E-Governance / Santiago Reyes Mena .............................................................................. 437
E-Democracy and E-Economy in Africa / Sirkku K. Hellsten ................................................................................... 442
E-Democracy and Local Government – Dashed Expectations / Peter J. Smith ........................................................ 448E-Democracy Policy in Queensland / Monika Henderson, Fergus Hogarth, and Dianne Jeans ............................... 455
E-Development in Bangladesh / Mohammed Jabed Sarwar .................................................................................... 462
E-Enforcement in Digital Government / Hans de Bruijn and Marieke Koopmans-van Berlo..................................... 469
E-Government Act of 2002 in the United States / Jeffrey W. Seifert and Harold C. Relyea ........................................ 476
E-Government and Political Communication in the North American Context / Jo-An Christiansen............................ 482
E-Government and the Risk Society / Michael Blakemore ...................................................................................... 489
E-Government as a New Frontier for Legal Theory / Keith Culver ........................................................................... 495
E-Government at Supranational Level in the European Union / Francesco Amoretti ................................................ 501
E-Government Construction and China’s Administrative Litigation Act / Ruan Chuansheng ................................. 507
E-Government Development in Nanhai City, China / Yao Yongling and Wang Junsong ........................................... 511
E-Government Development in the Caribbean / Barbara-Chiara Ubaldi ................................................................. 517
E-Government Development Trends / Monica Zuccarini ........................................................................................ 523
E-Government for Building the Knowledge Infrastructure in South Korea / Sang-Chul Park ................................... 528
E-Government in Shanghai / Youwen Chen and Rong Yan ...................................................................................... 536
E-Government in the Information Society / Lech W. Zacher ..................................................................................... 542
E-Government in the United Kingdom / John Hudson ............................................................................................. 548
E-Government in Transition Economies / Rimantas Gatautis ................................................................................. 554
E-Government Issues in Switzerland / Jean-Loup Chappelet ................................................................................... 560
E-Government Program of the Belgian Social Security / Frank Robben, Peter Maes, and Emmanuel Quintin .......... 564
E-Government Readiness in East and Southern Africa / Stephen M. Mutula and Justus Wamukoya ........................ 571
E-Government Regimes / Francesco Amoretti ......................................................................................................... 580
E-Government Strategies for Poverty Reduction in Africa / K. M. Baharul Islam ..................................................... 588
E-Government, Service Transformation, and Procurement Reform in Canada / John Langford and Jeffrey Roy ......... 595
E-Learning as Social Inclusion / David Casacuberta ............................................................................................... 603
E-Learning through HCI / Claude Ghaoui and William A. Janvier .......................................................................... 607
Electronic Business Models Design for Public-Private Partnerships / Euripidis Loukis and Elena Tavlaki ............ 615
Electronic Campaign Finance Reform in the American States / Ramona McNeal and Mary Schmeida ...................... 624Electronic Governance / Matthias Finger and Thomas Langenberg........................................................................ 629
Electronic Government / Åke Grönlund ................................................................................................................. 634
Electronic Government at the American Grassroots / Donald F. Norris ................................................................... 643
Electronic Government-to-Government Collaboration / Euripidis Loukis ................................................................ 653
Electronic Service Delivery in the Local Indian Community of Visakhapatnam / V. Venkatakrishnan ...................... 664
Electronic Voting in Belgium / Pascal Delwit, Jean-Benoit Pilet, and Erol Kulahci ................................................ 670
Electronic Voting Machine / Paulo Roberto Santhias and Regis Cabral ................................................................ 680
E-Moderation in Public Discussion Forums / Lyn Carson ....................................................................................... 684
Enabling Federated Identity for E-Government / Tanya Candia and Paul Madsen .................................................. 691
E-Participation and Canadian Parliamentarians / Mary Francoli .............................................................................. 697
E-Planning / Carlos Nunes Silva ........................................................................................................................... 703
E-Pressure through Internet against Monopoly / Martin Gregor ............................................................................ 708
E-Rulemaking / Cary Coglianese ........................................................................................................................... 713
E-Service Provision by New Zealand Local Government / John Paynter and Maria Yin Ling Fung ........................ 718
E-Social Policy and E-Social Service Delivery / Rose Melville ................................................................................. 726
Ethical Dilemmas in Online Research / Rose Melville ............................................................................................... 734
Ethics and Privacy of Communications in the E-Polis / Gordana Dodig-Crnkovic and Virginia Horniak ............... 740
Ethics of Digital Government / Naim Kapucu .......................................................................................................... 745
E-Tourism and Digital Government / Dimitrios Buhalis ........................................................................................... 749
E-Transformations of Societies / Lech W. Zacher ................................................................................................... 756
European Commission’s E-Government Initiatives and Public Participation, The / Christian Hunold ....................... 763
European Politics of Regulating Digital Convergence / Xiudian Dai ....................................................................... 768
EU’s Use of the Internet, The / Jamal Shahin ......................................................................................................... 774
Evaluating Methodologies of Financial Cost and Benefit Aspects of E-Government / Ephrem Eyob ....................... 784
Evaluation Framework for Assessing E-Democracy Policy / Monika Henderson, Fergus Hogarth,
and Dianne Jeans ............................................................................................................................................. 790
E-Voting in the United States / Donald P. Moynihan .............................................................................................. 797
Exploring E-Government Benefits and Success Factors / J. Ramón Gil-García and Natalie Helbig ......................... 803Extending E-Government and Citizen Participation in Australia through the Internet / Lucas Walsh ......................... 812
Facing the E-Government Challenges within Catalonia / Ignasi Albors ................................................................... 819
Factors Affecting Access to Electronic Information and Their Implications / Gashaw Kebede ................................. 826
Foundation for Citizen-Oriented E-Governance Models / Auli Keskinen and Tuomo Kuosa .................................... 833
From CCTV to Biometrics through Mobile Surveillance / Jason Gallo .................................................................... 841
From E-Government to E-Democracy in China / Ling Lan ........................................................................................ 846
From E-Government to E-Governance / Nicolae Costake ....................................................................................... 853
General Requirements for Digital Government / Nicolae Costake ............................................................................ 859
Global Benchmarking of E-Governments / Herwig Ostermann and Roland Staudinger .......................................... 869
Global Governance as a Complex Adaptive System / Karin Geiselhart ................................................................... 881
Governance and Design Issues of Shared Service Centers / Marijn Janssen and Anton Joha ............................... 889
Government E-Procurement System in Korea, The / Jae Yong Lee ........................................................................... 896
Government E-Procurement through the Internet / Christopher G. Reddick ........................................................... 901
Government Insurer Enters the Brave New World, A / Delyth Samuel and Danny Samson ...................................... 906
Historical and Contemporary Perspectives of Media and Citizenship / Terry Flew ................................................. 914
Hot-Spot Geoinformatics for Digital Governance / G. P. Patil, R. Acharya, R. Modarres, W. L. Myers,
and S. L. Rathbun ............................................................................................................................................. 919
How Business Changes Government in the Information Age / Jurgen van der Heijden ......................................... 928
How People Search for Governmental Information on the Web / Bernard J. Jansen, Amanda Spink,
and Will Berkheiser ........................................................................................................................................... 933
Human Factors in Public Information Systems / Karl W. Sandberg and Yan Pan .................................................. 940
VOLUME III
ICT as an Example of Industrial Policy in EU / Morten Falch and Anders Henten .................................................... 947
ICT Considerations for a Municipality in South Africa / Udo Averweg and Siyabonga Manyanga ........................ 952
ICT in the Islamic World / Fatimetou Mint Mohamed-Saleck ............................................................................... 962
ICT, Work Organisations, and Society / Gunilla Bradley .................................................................................... 969
ICTs and Governance in Africa / Wole Michael Olatokun ..................................................................................... 978Identification in E-Government / Herbert Leitold and Reinhard Posch.................................................................. 984
Identity Management and Citizen Privacy / James B. D. Joshi, Saubhagya R. Joshi, and
Suroop M. Chandran..................................................................................................................................... 1019
Immigration and Digital Government / Constantine E. Passaris .............................................................................. 988
Implementation of E-Government Systems in Developing Countries / Rahul De’ .................................................... 995
Implementing E-Government Systems in Transition Economies / Cãlin Gurãu .................................................... 1000
Implementing Enterprise Systems in the Public Sector / Michel L. Ehrenhard ...................................................... 1006
Implications of FLOSS for Public Organizations / Stefan Koch ............................................................................ 1011
Information and Communication Technology and Good Governance in Africa / Godwin Onu .............................. 1026
Information in Electronic Government / Marcella Corsi ..................................................................................... 1035
Information Management in Kutch Earthquake / Bharati Sen .............................................................................. 1041
Information Security Issues and Challenges / James B. D. Joshi, Saubhagya R. Joshi, and
Suroop M. Chandran...................................................................................................................................... 1047
Information Security Management in Digital Government / Hui-Feng Shih and Chang-Tsun Li ............................ 1054
Information Sharing as a Democratic Tool / Thomas B. Riley and William Sheridan ........................................... 1058
Information Society Industrial Policy / Anders Henten and Morten Falch ............................................................ 1064
Information Systems Integration in E-Government / Wing Lam ............................................................................ 1069
Information Use-Control in E-Government Applications / Antonio Maña, Mariemma Yagüe,
Stamatis Karnouskos, and Habtamu Abie ....................................................................................................... 1076
Informational Literacy / David Casacuberta ........................................................................................................ 1083
Innovative Local E-Government through the PEOPLE Project / Roberto De Vivo and Marco Magnani .................. 1089
Integrated Online and Offline Advocacy Campaign Strategy / Alan J. Rosenblatt ................................................ 1095
Intelligent Cities / Nicos Komninos ..................................................................................................................... 1100
Intelligent Citizenship Assistants for Distributed Governance / Gustavo A. Giménez-Lugo, Cesar Augusto
Tacla, Jomi Fred Hübner, and Andrea B. Wozniak-Giménez ......................................................................... 1105
Intergovernmental Digital Government through G2G Relationships and Applications / Sharon S. Dawes
and Meghan E. Cook ..................................................................................................................................... 1114
Inter-Governmental Relations in the Provision of Local E-Services / Robert Kelso ............................................... 1120
Internet Voting / Jordi Barrat i Esteve, Jordi Castellà-Roca, Josep Domingo-Ferrer, and
Josep Maria Reniu i Vilamala ......................................................................................................................... 1125IT Management Issues in Digital Government / Raoul J. Freeman ...................................................................... 1130
IT Security Policy in Public Organizations / Parviz Partow-Navid and Ludwig Slusky ........................................ 1135
Legal E-Learning and E-Government / Colette R. Brunschwig .............................................................................. 1142
Legal Issues for E-Government in Developing Countries / Subhajit Basu ............................................................. 1154
Legal Knowledge Systems / Thomas F. Gordon ................................................................................................. 1161
Level-Based Development of E-Government Services / Penelope Markellou, Angeliki Panayiotaki,
and Athanasios Tsakalidis ............................................................................................................................. 1167
Lifecycle of Transactional Services, The / Costas Vassilakis and George Lepouras ............................................ 1174
Maintaining Information Security in E-Government through Steganology / Huayin Si and Chang-Tsun Li.......... 1180
Managing Information Exchange in E-Government Initiatives / Vincent Homburg ................................................ 1185
Managing IT Outsourcing for Digital Government / Yu-Che Chen ....................................................................... 1190
Managing Security Clearances within Government Institutions / Lech Janczewski and Victor Portougal ........... 1196
Mechanism of E-Government Undertaking in Japan / Yuko Kaneko ................................................................... 1203
Modern Drought Monitoring Tool for Decision Support System / Tsegaye Tadesse, Don A. Wilhite,
Michael J. Hayes, Jesslyn F. Brown, and Cody L. Knutson ............................................................................. 1212
Monitoring Technologies and Digital Governance / Peter Danielson ................................................................... 1219
Natural Resource Information Management at State Government Level / Lindsay Redlich, Peter Gersekowski,
and Michael Middleton ................................................................................................................................ 1226
Negotiation Strategies Based on Decision Conferencing / José A. Rubio Blanco.................................................. 1235
Net Diplomacy / Prodromos Yannas .................................................................................................................. 1240
New Governance Strategies for a Government IT Policy / Abraham Sotelo Nava................................................ 1246
New Media and Democratic Citizenship / Bruce W. Hardy and Dietram A. Scheufele ............................................ 1250
Non-Technical Risks of Remote Electronic Voting / Anne-Marie Oostveen and Peter van den Besselaar ............. 1255
Online Citizen Consultation and Engagement in Canada / Graham Longford and Christie Hurrell ....................... 1261
Online Dispute Resolution / Melissa H. Conley Tyler ........................................................................................ 1268
Online Learning for Public Institutions / Keith Sullivan ...................................................................................... 1275
Online Petitions to Queensland Parliament / Monika Henderson, Fergus Hogarth, and Dianne Jeans ................ 1282
Open Source in Government / David Berry ......................................................................................................... 1287
Open-Source and Public Sector Environmental Information Services / Asteris Masouras and Kostas Karatzas ..... 1291Open-Source Solution to Secure E-Government Services / Claudio Agostino Ardagna, Ernesto Damiani,
Fulvio Frati, and Mauro Madravio ................................................................................................................ 1300
Opportunity for E-Democracy in Rebuilding Lower Manhattan, An / Claudia G. Green and
Suzanne K. Murrmann ..................................................................................................................................... 1306
Parliament and E-Governance in Finland / Paula Tiihonen ................................................................................... 1311
Participatory Geographic Information Science / Timothy L. Nyerges and Piotr Jankowski ..................................... 1314
Pension Portal where Users are the Focus / Pirkko Jääskeläinen ......................................................................... 1319
Performance Reporting on United States Digital Government / Patrick R. Mullen ................................................. 1323
Portals for the Public Sector / Jörn von Lucke ...................................................................................................... 1328
Postal Services and ICTs in Japan / Yuko Kaneko ............................................................................................... 1334
Problems of Offline Government in E-Serbia / Simonida Simonovic ....................................................................... 1342
Promoting Citizen Participation via Digital Government / Chee Wei Phang and Atreyi Kankanhalli ...................... 1352
Protecting Citizen Privacy in Digital Government / Ragni Ryvold Arnesen and Jerker Danielsson ....................... 1358
Prototype Study on Electronic Rulemaking, A / Gloria T. Lau and Kincho H. Law............................................... 1364
Public Authorities and the Local Information Society / Tommi Inkinen and Jussi S. Jauhiainen .......................... 1370
Public Network Access Points / Anikar M. Haseloff, ............................................................................................. 1377
Public Sector E-Commerce / Christopher G. Reddick ........................................................................................... 1383
Radio Frequency Identification as a Challenge to Information Security and Privacy / Jorma Kajava,
Juhani Anttila,and Rauno Varonen ................................................................................................................ 1388
Radio Frequency Identification Technology in Digital Government / Les Pang ..................................................... 1394
Record Keeping for Digital Contracts / Jayavel Sounderpandian, Suresh Chalasani, and Marwan Wafa ........... 1402
Regulatory Ontology-Based Interagency Information and Service Customization / Soon Ae Chun,
Vijayalakshmi Atluri, and Nabil R. Adam ..................................................................................................... 1406
Reusability in Governmental Electronic Services / George Lepouras and Costas Vassilakis ................................. 1413
Revamping the Administrative Structure and Processes in India for Online Democracy / R. B. Jain .................... 1418
Role of E-Government in Rebuilding Bosnia-Herzegovina, The / Meliha Handzic ................................................. 1424
Role of E-Parliament in Hungary, The / Eszter Kertészné-Gérecz ........................................................................ 1429
Role of ICT in Establishing E-Government System for Disadvantaged Communities / Hakikur Rahman ................ 1436
Securing an Electronic Legislature Using Threshold Signatures / Brian King and Yvo Desmedt ............................ 1445Skilling for E-Government / Helmut Drüke ......................................................................................................... 1451
Social Critiques of Electronic Voting / Andrew Ó Baoill ....................................................................................... 1460
Social Issues of Trust and Digital Government / Stephen Marsh, Andrew S. Patrick, and Pamela Briggs.............. 1466
Strategic Imprtance of Security Standards / Alan D. Smith ............................................................................... 1472
Stumbling Blocks of Electronic Voting Revealed by U.S. and European Experiences / Pascal Delwit,
Jean-Benoit Pilet, and Erol Kulahci ............................................................................................................. 1479
Successful Implementation of an E-Government Project / Giseline Rondeaux ..................................................... 1485
Suppliers’ E-Maturity for Public E-Procurement / Helle Zinner Henriksen, Kim Viborg Andersen,
and Deniz Øskan Kerstens ............................................................................................................................. 1492
Survivability Issues and Challenges / James B. D. Joshi, Suroop M. Chandran, Aref Walid, and Arif Ghafoor .... 1498
Tax Proposal Service of the Finnish Tax Authority / Reima Suomi and Timo Kestilä ............................................ 1505
Technological Innovation in Public Organizations through Digital Government / Charles C. Hinnant
and Steven B. Sawyer ...................................................................................................................................... 1511
Teledemocracy / Ted Becker ................................................................................................................................ 1519
Telehealth Divide, The / Mary Schmeida and Ramona McNeal .......................................................................... 1524
The Information Society and the Danger of Cyberterrorism / Giampiero Giacomello ............................................ 1529
Theory-Based Models of E-Government Adoption / Craig P. Orgeron ................................................................ 1536
Third World City in the Information Age / Dipankar Sinha ............................................................................... 1541
Third-Generation Local E-Government / Busso Grabow........................................................................................ 1547
Toward U-Government in Japan / Toshio Obi and Jingle Concon ....................................................................... 1554
Transformation of Government Roles toward a Digital State / Monica Zuccarini ................................................. 1562
Transparency and Information Disclosure in E-Government / Dieter Zinnbauer ................................................... 1566
Trust in Digital Government / Neil C. Rowe .......................................................................................................... 1572
Understanding Usability Issues in a Public Digital Library / Yin-Leng Theng, Ai-Ling Khoo, Mei-Yee Chan,
and Raju Buddharaju ..................................................................................................................................... 1577
Usenet and the Proactive Ombudsman / A. P.G. van Meeteren .............................................................................. 1582
User Orientation in the Provision of Online Public Services / Karsten Gareis ....................................................... 1588
Using Digital Hotlines in an Anti-Corruption Campaign / Paula F. Saddler .......................................................... 1595
Virtual Innovation Environment / Nicos Komninos .............................................................................................. 1601Virtual Policy Networks / Kathleen McNutt ........................................................................................................ 1606
Virtual Town Hall, The / Robert A. Cropf and Vincent Casaregola ..................................................................... 1611
Voice Technologies in the Public Sector for E-Government Services / Mark J. Headd ........................................... 1617
Voter Information Web Sites / Arthur Edwards .................................................................................................... 1623
Web Mining for Public E-Services Personalization / Penelope Markellou, Angeliki Panayiotaki,
and Athanasios Tsakalidis ........................................................................................................................... 1629
Web Sites for Senior Citizens / Gabriella Taddeo ................................................................................................. 1635
Web-Based Information System at the Brazilian Ministry of Finance / Alexandre Tabosa Trevisani
and Ronaldo Zwicker ...................................................................................................................................... 1642

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Global e-Government Theory, Applications and Benchmarking

Global E-Government:
Theory, Applications
and Benchmarking
Table of Contents
Foreword......................................................................................................................viii
Preface.............................................................................................................................x
Acknowledgments........................................................................................................ xx
Section.I:.E-Government.Theory.and.State-of-Art
Chapter.I
Semantic.Web.Mining.for.Personalized.Public.E-Services........................................ 1
Konstantinos Markellos, University of Patras, Greece, &
Research Academic Computer Technology Institute, Greece
Penelope Markellou, University of Patras, Greece, &
Research Academic Computer Technology Institute, Greece
Angeliki Panayiotaki, University of Patras, Greece
Athanasios Tsakalidis, University of Patras, Greece, &
Research Academic Computer Technology Institute, Greece
Chapter.II
Requirements.Analysis.and.General.Functional.Model.of.Seamless,........................
Citizen-Oriented.Service.Delivery..............................................................................21
Elena Mugellini, University of Applied Sciences of Western Switzerland,
Switzerland
Maria Chiara Pettenati, University of Florence, Italy
Omar Abou Khaled, University of Applied Sciences of Western Switzerland,
Switzerland
Chapter.III
Automating.Governmental.Cross-Agency.Processes.Using.Web.Service..................
Orchestration:.A.Gap.Analysis...................................................................................52
Jeffrey Gortmaker, Delft University of Technology, The Netherlands
Marijn Janssen, Delft University of Technology, The Netherlands
Chapter.IV
The.Role.of.Government.in.E-Business.Adoption....................................................65
Barbara Roberts, The University of Southern Queensland, Australia
Mark Toleman, The University of Southern Queensland, Australia
Chapter.V
Digital.Public.Sphere:.Rhetoric.or.Reality................................................................85
Seung-Yong Rho, Seoul Women’s University, Korea
Chapter.VI
Electronic.Surveillance.for.the.Public.Good...........................................................100
Liz Lee-Kelley, University of Surrey, UK
Ailsa Kolsaker, University of Surrey, UK
Chapter.VII
A.Community.Facilitation.Model.for.E-Government:.A.Case.Study.in..................
Monitoring.Water.Quality......................................................................................... 114
Kyle B. Murray, University of Western Ontario, Canada
Cory A. Habulin, Government of Alberta, Canada
Chapter.VIII
Healthcare Network Centric Operations: The Confluence of E-Health and
E-Government............................................................................................................ 127
Dag von Lubitz, MedSMART, Inc., USA, &
Central Michigan University, USA
Nilmini Wickramasinghe, Illinios Institute of Technology, USA
Section.II:.E-Government.Applications
Chapter.IX
Moving.Towards.E-Government.in.a.Developing.Society:.Glimpses.of.the................
Problems,.Progress,.and.Prospects.in.Nigeria......................................................... 148
Princely Ifinedo, University of Jyväskylä, Finland
Chapter.X
E-Government.Emerging.Trends:.Organizational.Challenges.............................. 167
Inas E. Ezz, Sadat Academy for Management Sciences, Egypt, &
Brunel University, UK
Chapter.XI
Towards.Measuring.True.E-Readiness.of.a.Third-World.Country:..............................
A.Case.Study.on.Sri.Lanka.......................................................................................185
Reggie Davidrajuh, University of Stavanger, Norway
Chapter.XII
An.Evaluation.of.Digital.Deliberative.Democracy.in.Local.Government............200
Seung-Yong Rho, Seoul Women’s University, Korea
Chapter.XIII
The.Development.of.Urban.E-Government.in.China.............................................214
Zi Lu, Hebei Teacher’s University, China
Jing Zhang, Hebei Teacher’s University, China
Bing Han, Hebei Teacher’s University, China
Zhuopeng Deng, Hebei Teacher’s University, China
Jie Lu, University of Technology, Sydney (UTS), Australia
Chapter.XIV
Web.Services.in.Government.Policy:.Case.Study.from.UK.National..............................
Health.Service.............................................................................................................238
Matthew W. Guah, University of Warwick, UK
Chapter.XV
Empirical.Study.of.the.Municipalities’.Motivations.for.Adopting.............................
Online.Presence..........................................................................................................261
Susana de Juana-Espinosa, University of Alicante, Spain
Chapter.XVI
User.Involvement.in.E-Government.Development.Projects..................................280
Asbjørn Følstad, SINTEF Research Institute, Norway
John Krogstie, SINTEF Research Institute, Norway
Lars Risan, University of Oslo, Norway
Ingunn Moser, University of Oslo, Norway
Chapter.XVII
Local.E-Governments.in.Japan:.IT.Utilization.Status.and.Directions................. 300
Sadaya Kubo, Setsunan University, Japan
Tatsumi Shimada, Setsunan University, Japan
Section.III:.E-Government.Benchmarking.
Chapter.XVIII
E-Government,.Democratic.Governance.and.Integrative.Prospects.for......................
Developing.Countries:.The.Case.for.a.Globally.Federated.Architecture.............320
Jeffrey Roy, Dalhousie University, Canada v
Chapter.XIX
E-Government.Concepts,.Measures,.and.Best.Practices.......................................340
Shin Young-Jin, Ministry of Government Administration and Home Affairs,
Republic of Korea
Kim Seang-tae, Sungkyunkwan University, Korea
About.the.Editor........................................................................................................370
About.the.Authors...................................................................................................... 371
Index............................................................................................................................379

Another eGovernment Books
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Encyclopedia of e-commerce, e-government, and mobile commerce

VOLUME I
Adaptive Virtual Reality Shopping Malls / George Lepouras and Costas Vassilakis ..................................................1
Application Service Providers / Sathasivam Mathiyalakan .........................................................................................7
Auto-Personalization WAP Portal / Jon T. S. Quah and Vincent L. H. Seet ............................................................... 13
Auto-Personalization Web Pages / Jon T. S. Quah, Winnie C. H. Leow, and K. L. Yong ........................................... 20
B2B E-Business / Robert J. Mockler, Dorothy G. Dologite, and Marc E. Gartenfeld ............................................... 26
B2C Success at Wishlist.com / Delyth Samuel and Danny Samson ........................................................................... 31
Benchmarking Local E-Government / Tan Yigitcanlar and Scott Baum ..................................................................... 37
BigTrumpet.com / Neerja Sethi and Vijay Sethi .......................................................................................................... 43
Biometric Identities and E-Government Services / Murray Scott, Séamus Hill, Thomas Acton, and
Martin Hughes ...................................................................................................................................................... 50
Branding on the Internet / Mary Lou Roberts and Eric Schwaab .............................................................................. 57
BSC-Based Framework for E-Business Strategy / Fen Wang and Guisseppi Forgionne ........................................... 64
Building Government-to-Government Enterprises / Luiz Antonio Joia ....................................................................... 72
Business Process Analysis / Jesús Arias Fisteus and Carlos Delgado Kloos .......................................................... 78
Businesses and Consumers as Online Customers / Eileen Bridges, Ronald E. Goldsmith, and
Charles F. Hofacker .............................................................................................................................................. 83
Challenges and Policy Imperatives for E-Government in Africa / Wole Michael Olatokun ........................................ 89
Classification Systems / Sven Abels and Axel Hahn ................................................................................................... 95
Clicks and Mortar / David L. Bahn ............................................................................................................................. 103
Closer Look to the Online Consumer Behavior, A / Penelope Markellou, Maria Rigou, and
Spiros Sirmakessis .............................................................................................................................................. 106
Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani, and Duanning Zhou ............................................... 112
Collaborative Filtering for Information Recommendation Systems / Anne Yun-An Chen and Dennis McLeod ........ 118
Comparative Shopping on Agent Web Sites / Ming Wang ....................................................................................... 124
Comparison-Shopping Agents and Online Small Business / Yun Wan ..................................................................... 129
Computer Security in E-Learning / Edgar R. Weippl .................................................................................................. 135
Consumer Trust in E-Commerce / Benoit Jeanson and John Ingham ....................................................................... 141
Context and Concept of Web Services / Vijay Kasi and Brett Young ....................................................................... 151
Coordination of a Service Oriented Architecture / Jason Nichols and Andrew Chen .............................................. 157
Customer Goals Online / Thomas W. Porter ............................................................................................................... 163
Cyber-Identity Theft / Angeline Grace Close, George M. Zinkhan, and R. Zachary Finney .................................. 168
Data Warehousing and Data Mining Lessons for EC Companies / Neerja Sethi and Vijay Sethi ........................... 172
Deception in Electronic Goods and Services / Neil C. Rowe ..................................................................................... 177
Designing Service-Based Cooperative Systems / Colette Rolland and Rim Samia Kaabi ...................................... 183
Developing a Viable Product for an Emerging Market / Ron Craig ........................................................................... 191
Development and Deployment of Web Services / Radhika Jain and Balasubramaniam Ramesh .......................... 197
Digital Government Development / Richard Knepper and Yu-Che Chen ................................................................. 203
Digital Rights Management for E-Content and E-Technologies / Yingge Wang, Qiang Cheng, Jie Cheng, and
Thomas S. Huang ................................................................................................................................................ 210
Distributed Workflow Management Based on UML and Web Services / Andrea De Lucia, Rita Francese, and
Guiseppe Scanniello ........................................................................................................................................... 217
Dot Net and J2EE for Web Services / Andrew Chen .................................................................................................. 223
Dot-Com Conversion at Egghead / William S. Lightfoot ........................................................................................... 228
DWDM Technology and E-Government Initiatives / Marlyn Kemper Littman ........................................................ 234
Dynamic Planning Models for E-Business Strategy / Janice M. Burn and Colin G. Ash ......................................... 240
Dynamic Pricing for E-Commerce / Prithviraj Dasgupta, Louise E. Moser, and P. Michael Melliar-Smith ............ 247
E-Banking Application and Issues in Abbey National Plc / Mark X. Xu, Siobhan Wilkes, and
Mahmood H. Shah .............................................................................................................................................. 253
eBay’s Dominance in Internet Auctions / Sangin Park ............................................................................................ 259
E-Business Planning and Analysis Framework / Ben Clegg and Boon Tan ............................................................. 264
E-Business Process Management and IT Governance / Pallab Saha ....................................................................... 272
E-Commerce Agents and Payment Systems / Sheng-Uei Guan ................................................................................ 279
E-Commerce and Mobile Commerce Applications Adoptions / Charlie Chen and Samuel C. Yang ....................... 284
E-Commerce Challenges and Policy Considerations in Nigeria / Wole Michael Olatokun and Isola Ajiferuke ....... 291
E-Commerce Consumer and Product Characteristics / Daniele Scarpi and Francesca Dall’Olmo-Riley ................ 296
E-Commerce in a Digital Economy / Sushil K. Sharma .............................................................................................. 302
E-Commerce in Developing Countries / Janet Toland ............................................................................................... 308
E-Commerce in Enron / John Wang, Qiyang Chen, James Yao, and Ruben Xing ..................................................... 314
E-Commerce Services Based on Mobile Agents / Giancarlo Fortino, Alfredo Garro, and Wilma Russo ............... 319
E-Commerce Use by Chinese Consumers / Alev M. Efendioglu ................................................................................ 327
E-Customer Loyalty / Alvin Y.C. Yeo and Michael K.M. Chiam ............................................................................... 334
Effective Collaborative Commerce Adoption / Michelle Rowe, Helen Cripps, Janice M. Burn, Craig Standing,
Beth Walker, and Shirley Bode .......................................................................................................................... 340
E-Government and the Construction Industry / O. K. B. Barima .............................................................................. 347
E-Government and the Digital Divide / Tan Yigitcanlar and Scott Baum ................................................................. 353
E-Government Development and Implementation / Wayne Huang, Yining Chen, and K. L. Wang .......................... 359
E-Government Portals in Mexico / Rodrigo Sandoval Almazán and J. Ramón Gil-García ...................................... 367
E-Government Services Framework / Sushil K. Sharma ............................................................................................ 373
E-Health Dot-Coms’ Critical Success Factors / Abrams A. O’Buyonge and Leida Chen .......................................... 379
E-Health Security and Privacy / Yingge Wang, Qiang Cheng, and Jie Cheng ......................................................... 385
E-Learning Concepts and Development / Fung Fai Ng ............................................................................................ 391
Electronic Data Interchange / David Whiteley ........................................................................................................... 397
Electronic Voting as the Key to Ballot Reform / Rick Gibson and Christopher Brown ............................................ 403
Electronic Word-of-Mouth / Ronald E. Goldsmith ................................................................................................... 408
E-Marketplace Regression of National Trucking Exchange / Hope Koch ................................................................. 413
Emergent Semantic Web / Mahesh S. Raisinghani and Tapas R. Sahoo ................................................................. 418
Engineering Adaptive Concept-Based Systems for the Web / Geert-Jan Houben, Lora Aroyo, and
Darina Dicheva .................................................................................................................................................. 424
Enterprise Application Service Model / George Feuerlicht and Jiri Vorisek .......................................................... 431
Entrepreneur Behaviors on E-Commerce Security / Michael Kyobe ......................................................................... 437
E-Questionnaire for Innovative Adaptive-Learning Scheme / Tzouveli Paraskevi and Stefanos Kollias ............... 445
E-Shoppers’ Perception of Web-Based Decision Aid / Fen Wang ............................................................................ 451
E-Supply Chain Orchestration / Alexander Verbraeck, Tamrat Tewoldeberhan, and Marijn Janssen ................... 457
EU SMEs and E-Business Innovation / Anne Wiggins .............................................................................................. 464
Evolution of Computer-Based Distance Learning / Sorel Reisman ........................................................................... 472
Evolution of Information-Hiding Technology / Der-Chyuan Lou, Jiang-Lung Liu, and Hao-Kuan Tso ................. 480
Evolution of Marketing to E-Marketing / Anesh Maniraj Singh ............................................................................... 488
Evolution of Trust in Business-to-Business E-Commerce, The / Pauline Ratnasingam .......................................... 495
Evolution Stages in Web Applications / Alberto de Medeiros Jr., Marcelo Schneck de Paula Pessôa, and
Fernando José Barbin Laurindo ....................................................................................................................... 502
Exploiting Public Sector Information through Innovative E-Government Policies / Ioannis P. Chochliouros
and Anastasia S. Spiliopoulou-Chochliourou .................................................................................................. 508
Failure of Furniture.com / Jijie Wang, Yi Ding, and Detmar Straub .......................................................................... 514
Forecasting the Stock Market with ANNs and Autonomous Agents / Cristiano Leite Castro and
Antônio Pádua Braga ......................................................................................................................................... 520
Gambling Over the Internet / Clare Brindley ............................................................................................................. 525
Global Marketing on the Internet / José Manuel Ortega Egea and Manuel Recio Menéndez ................................. 530
Governing Health Care with IT / Reima Suomi .......................................................................................................... 537
Graphical Content on Mobile Devices / René Rosenbaum, Christian Tominski, and Heidrun Schumann .............. 545
High Availability and Data Consistency for Three-Tier Enterprise Applications / Wenbing Zhao,
Louise E. Moser, and P. Michael Melliar-Smith ............................................................................................... 552
History of E-Commerce / Yan Tian and Concetta Stewart ........................................................................................ 559
Hypermedia and Associated Concepts / Michael Lang ............................................................................................ 565
ICT Applications in Aviation / T. T. Wong ................................................................................................................. 573
Identifying E-Business Options / Albert Boonstra and Bert de Brock ..................................................................... 580
Implementing CRM Systems in Online Enterprises / Cãlin Gurãu ............................................................................ 587
Indexing Mobile Objects / Panayiotis Bozanis ......................................................................................................... 594
Information Assurance in E-Healthcare / Sherrie D. Cannoy and A. F. Salam ........................................................ 600
Information Integration for Relationship Management / Robert S. Moore, Merrill Warkentin, and
Melissa Moore .................................................................................................................................................... 608
Information Privacy and E-Technologies / Edward J. Szewczak .............................................................................. 615
Information Security for Legal Safety / Andreas Mitrakas ........................................................................................ 620
Inherent E-Commerce Barriers for SMEs / Sushil K. Sharma .................................................................................... 626
Innovation Translation and E-Commerce in SMEs / Arthur Tatnall and Stephen Burgess ...................................... 631
Integrating Conceptual Approaches to E-Government / J. Ramón Gil-García and Luis Felipe Luna-Reyes .......... 636
Intelligent Product Brokering and Preference Tracking Services / Sheng-Uei Guan ................................................ 644
Interaction Standards in E-Business / Stephen Hawk and Weijun Zheng ................................................................. 648
Internet and Access to Scholarly Publications / Jean-Philippe Rennard ................................................................. 653
Internet in a Commodity Mining Company / Pat Foley and Danny Samson ............................................................ 660
Internet Pharmacies / Philip Rosson .......................................................................................................................... 666
Internet Search Engines / Vijay Kasi and Radhika Jain ........................................................................................... 672
Internet Technologies in Factory Automation / Thorsten Blecker ........................................................................... 678
Internet-Based Marine Maintenance Information System / T. T. Wong and W. K. Chan .......................................... 684
VOLUME II
Knowledge Creation in Online Communities / Kyung Woo Kang, Deborah E. Rosen, and Seung Kyoon Shin ...... 691
Lessons from Dot-Com Boom and Bust / Ha Sung Hwang and Concetta Stewart .................................................. 698
Leveraging Customer Data Integration for Effective E-CRM Analytics / Thomas P. Van Dyke, Hamid R. Nemati,
and Christopher D. Barko .................................................................................................................................. 703
Location Management and Mobility Modeling in Wireless Systems / Wenye Wang ............................................... 709
Location-Based Services in the Mobile Communications Industry / Christopher Ververidis and
George C. Polyzos ............................................................................................................................................... 716
Managing Advergames / Cãlin Gurãu ...................................................................................................................... 722
Managing E-Business Change / Colin G. Ash and Janice M. Burn .......................................................................... 729
M-Commerce Opportunities / Pouwan Lei ................................................................................................................ 736
Mobile Agent Assisted E-Learning System / Jon T. S. Quah, Winnie C. H. Leow, and Y. K. Soh ........................... 740
Mobile Agent-Based Auction Services / Sheng-Uei Guan ....................................................................................... 747
Mobile Banking Systems and Technologies / Cheon-Pyo Lee and Merrill Warkentin ........................................... 754
Mobile Caching for Location-Based Services / Jianliang Xu ................................................................................... 760
Mobile Commerce Applications and Adoption / Krassie Petrova ............................................................................ 766
Mobile Commerce in South Africa / Anesh Maniraj Singh ........................................................................................ 772
Mobile Commerce Multimedia Messaging Peer / Kin Choong Yow and Nitin Mittal .............................................. 779
Mobile Electronic Commerce / Samuel Pierre ........................................................................................................... 786
Mobile Handheld Devices for Mobile Commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, and
Chung-wei Lee .................................................................................................................................................... 792
Mobile Information Filtering / Witold Abramowicz, Krzysztof Bana kiewicz, Karol Wieloch, and
Pawe ebrowski ................................................................................................................................................. 799
Mobile Public Relations Strategies / Chris Galloway ............................................................................................... 805
Multi-Agent System for Web-Based Customization / Thorsten Blecker and Nizar Abdelkafi ................................ 811
Multi-Channel Retailing in B2C E-Commerce / Maria Madlberger ........................................................................... 817
Multilingual Web Sites in Global Electronic Commerce / Shaoyi He ......................................................................... 823
Multimedia Proxy Servers / Philip Kwok Chung Tse ................................................................................................ 829
Municipal Information Society in South Africa / Udo Richard Averweg .................................................................. 836
Negative Effects of Advertising Techniques in Electronic Commerce / Yuan Gao, Marios Koufaris, and
Robert H. Ducoffe ................................................................................................................................................ 842
Negotiating Online Privacy Rights / Cãlin Gurãu ..................................................................................................... 848
Online Advertising Fraud / Robert S. Owen .............................................................................................................. 853
Ontology Development Tools for Ontology-Based Knowledge Management / Seongwook Youn and
Dennis McLeod ................................................................................................................................................... 858
Ontology for E-Government Public Services / Costas Vassilakis and George Lepouras ......................................... 865
Ontology-Based Query Formation and Information Retrieval / Sheng-Uei Guan ..................................................... 871
Open Content Distribution Management in Virtual Organizations / Amir Hassan and Herkko Hietanen ............... 878
Open Source Community Portals for E-Government / Kwasi Boateng and Beatrice A. Boateng ............................. 884
Open Source LMS for Management and E-Business Applications / Beatrice A. Boateng and Kwasi Boateng ..... 890
Overall Satisfaction Prediction / Ya-Yueh Shih and Kwoting Fang .......................................................................... 895
Password Security Issues on an E-Commerce Site / B. Dawn Medlin, Joseph A. Cazier, and Dinesh S. Dave ........ 902
Payment Mechanism of Mobile Agent-Based Restaurant Ordering System / Jon T. S. Quah, Winnie C. H. Leow,
and Chee Chye Ong ............................................................................................................................................ 908
Personalization and Customer Satisfaction in Mobile Commerce / HY Sonya Hsu and Songpol Kulviwat .............. 914
Personalization Techniques and Their Application / Juergen Anke and David Sundaram ..................................... 919
Process-Oriented Reorganization Projects in Electronic Government / Jörg Becker, Lars Algermissen, and
Björn Niehaves .................................................................................................................................................... 926
Process Simulation for E-Commerce Systems / Zhen Chen, Heng Li, Stephen C.W. Kong, Ju Hong, and
Qian Xu ............................................................................................................................................................... 933
Product Configuration Systems / Thorsten Blecker .................................................................................................. 941
RFID in the Retail Supply Chain / Claudia Loebbecke ............................................................................................. 948
Secure Agent Fabrication, Evolution, and Roaming / Sheng-Uei Guan .................................................................... 954
Secure Agent for E-Commerce Applications / Sheng-Uei Guan ............................................................................... 962
Security Issues Concerning Mobile Commerce / Samuel Pierre ............................................................................... 968
Security, Privacy, and Trust in Mobile Systems / Marco Cremonini, Ernesto Damiani,
Sabrina De Capitani di Vimercati, and Pierangela Samarati ......................................................................... 973
Semantics for E-Commerce Applications / Jorge Cardoso ........................................................................................ 979
Semi-Automated Seeding of Personal Privacy Policies in E-Services / George Yee and Larry Korba ..................... 985
Sensis Search / Fang Zhao ........................................................................................................................................ 993
Service-Oriented Architecture / Kwan-Ming Wan, Pouwan Lei, Chris Chatwin, and Rupert Young ..................... 998
Service-Oriented Architectures and Virtual Enterprises / Nicolaos Protogeros ..................................................... 1003
Simulation Technologies for Enhancing Citizen Participation / John O’Looney ..................................................... 1009
Small Business and Regional Portals in Australia / Arthur Tatnall, Stephen Burgess, and Mohini Singh ............ 1016
SME’s Perceptions of B2B E-Commerce / Assion Lawson-Body and Abdou Illia .................................................. 1022
Software Metrics and Measurements / Michalis Xenos .......................................................................................... 1029
Special Features of Mobile Advertising and Their Utilization / Jari Salo and Jaana Tähtinen ............................ 1035
Spreading Use of Digital Cash / Yutaka Kurihara .................................................................................................. 1041
Straight-Through Processing Adoption / Pallab Saha .......................................................................................... 1046
Strategic Planning for Distance Training / Todd Brace and Zane Berge ................................................................ 1053
Structure and Components of E-Commerce Business Model / Chung-Shing Lee, Yiche Grace Chen, and
Ya-Han Fan ....................................................................................................................................................... 1058
Tailorable E-Government Information Systems / George Lepouras, Anya Sotiropoulou, Dimitrios Theotokis,
and Costas Vassilakis ....................................................................................................................................... 1064
Topology for Intelligent Mobile Computing / Robert Statica and Fadi P. Deek ................................................... 1070
Traditional and Internet EDI Adoption Barriers / Albert L. Harris and Charlie Chen ........................................... 1075
Transformation of E-Fulfilment Industry Capabilities / Paul Alexander and Janice M. Burn ................................ 1082
Trust as an Enabler of E-Commerce / Narasimha Paravastu and David Gefen ...................................................... 1089
Trust in E-Government Services / István Mezgár .................................................................................................... 1094
Trust in E-Technologies / Andrea Oermann and Jana Dittmann ........................................................................... 1101
Unexpected Outcomes of Lean E-Collaboration / Ned Kock ................................................................................... 1109
Universal Approach to Mobile Payments / Stamatis Karnouskos and András Vilmos .......................................... 1114
Using an E-Book for Learning / K.C. Chu and Queendy Lam ................................................................................. 1120
Using Collaborative Transportation Management in Global Supply Chain / Jonah C. Tyan ................................. 1126
Using Failure to Develop a Successful Business / Ron Craig ................................................................................ 1133
Using Hospital Web Sites to Enhance Communication / Sherrie D. Cannoy and Lakshmi Iyer ............................ 1139
Vehicular Telematics Systems / Gennaro Costagliola, Sergio Di Martino, and Filomena Ferrucci .................... 1146
Veteran Service Management and E-Government Service Delivery Performance / Assion Lawson-Body,
Glenn Miller, and Thomas M. Saddler Jr. ........................................................................................................ 1152
Virtual Agency as a New Force in the Promotions Industry, The / R. Zachary Finney and
Angeline Grace Close ....................................................................................................................................... 1158
Virtual Communities and E-Business Management / Carlos Flavián and Miguel Guinalíu ................................. 1163
Virtual Concept Use in the Construction Industry / O.K. B. Barima ...................................................................... 1169
Virtual Enterprise Organization / Luís Carlos M. Pires, José Dinis A. Carvalho, and Nuno A. Moreira ............... 1175
Virtual Enterprises’ Accounting Difficulties / Panayiotis Tahinakis, John Mylonakis, Nicolaos Protogeros,
and Dimitrios Ginoglou .................................................................................................................................... 1185
Virtual Government in Singapore / Leo Tan Wee Hin and R. Subramaniam ........................................................... 1191
Virtual Marketplace for Agent-Based Electronic Commerce / Sheng-Uei Guan ...................................................... 1198
Web Accessibility / Gennaro Costagliola, Sergio Di Martino, Filomena Ferrucci, and Carmine Gravino ....... 1205
Web Design Dimensions and Adaptation / Carlos Miguel Tobar, Ricardo Luís de Freitas, and
Ivan Luiz Marques Ricarte ............................................................................................................................... 1211
Web Portal Gateways / Arthur Tatnall .................................................................................................................... 1217
Web Services / Louise E. Moser and P. Michael Melliar-Smith ............................................................................ 1222
Web Services and B2B Collaboration / Susy S. Chan and Vince Kellen ................................................................ 1230
Web Services’ Security / Fergle D’Aubeterre and A.F. Salam ............................................................................... 1236
Web Traffic Aggregation / Robert S. Owen ............................................................................................................ 1243
Web-Enabled Portals for E-Business Workplace / Wita Wojtkowski ...................................................................... 1248
Wireless LAN Access Technology / Spiros Louvros, Gerasimos Pylarinos, and Stavros Kotsopoulos .............. 1254


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