Encyclopedia of Digital Government

Contents
by Volume
VOLUME I
Access to and Use of Publicly Available Information / Philip Leith ........................................................................... 1
Accessibility of E-Government Web Sites / C. James Huang ................................................................................... 11
Accessible E-Government through Universal Design / Ulrike Peter ......................................................................... 16
Accessing Administration’s Information via Internet in Spain / Agustí Cerrillo i Martínez ...................................... 20
Adopting and Implementing Telehealth in Canada / Penny A. Jennett, Eldon R. Smith, Mamoru Watanabe,
and Sharlene Stayberg ....................................................................................................................................... 26
African Regional Case of E-Government / Janet Kaaya ........................................................................................... 34
Alive and Interactive through Streaming Media / Mindy Anneli Lassila ................................................................... 44
American E-Government Service Sectors and Applications / Donna Evans and David C. Yen .................................. 49
Application for Comprehensive E-Government / Thomas Müllner and Dominik Grimm............................................ 56
Application of Single-Source Publishing to E-Government, The / Lucas Walsh ......................................................... 63
Applications of E-Commerce in Government / Genie N.L. Stowers ............................................................................ 73
Applications of Geographical Information System in E-Government / Yao Yongling and Wang Junsong ................. 80
Applying ICTs in Juridical Decision Making by Government Agencies / Marga Groothuis ...................................... 87
Assessment of the Open Government Web Site in Mongolia, An / Lkhagvasuren Ariunaa...................................... 97
Assisting Users Seeking Medical Information through Government Portals / Jane Moon ........................................ 102
Automated Content-Management Systems / Neil C. Rowe .................................................................................... 111
Automatic Generation of Theories of Coordination in Multi-Agent Systems / Nicholas V. Findler .......................... 117
Back-Office Integration for Online Services between Organizations / Herbert Kubicek, Jeremy Millard,
and Hilmar Westholm ........................................................................................................................................ 123Bavarian Secondary Modern Schools / Christopher Oberle .................................................................................... 131
Benchmarking Electronic Democracy / Francesco Amoretti ..................................................................................... 135
Best Practice in E-Government / Helmut Drüke ....................................................................................................... 141
Business Process Redesign in Implementing E-Government in Ireland / Martin Hughes, Murray Scott,
and Willie Golden ............................................................................................................................................. 151
Call Centre Evolution in the Digital Government / V. Ambriola, S. Bertagnini, and L. Pratesi .................................. 158
Citizen Consultations via Government Web Sites / Marc Holzer and Richard W. Schwester .................................... 163
Citizen Participation and Digital Town Hall Meeting / Donald P. Moynihan ............................................................ 169
Citizen Relationship Management / Alexander Schellong ....................................................................................... 174
Civic within the Democratic Project in the Digital Era, The / Nada K. Kakabadse, Andrew Kakabadse,
and Alexander Kouzmin ................................................................................................................................... 183
Civil Servants’ Resistance toward E-Government Development / Mila Gascó .......................................................... 190
Community Networks / Robert A. Cropf and Vincent Casaregola ........................................................................... 196
Community-Based Information Networking in Developing Countries / Hakikur Rahman........................................ 201
Conceptual Framework for Considering the Value of E-Government, A / Ed Downey .............................................. 208
Concern-Wide Information Management with the Dutch Police / Stefan Soeparman and Pieter Wagenaar ............. 215
Configurable Reference Process Models for Public Administration / Jörg Becker, Lars Algermissen,
Patrick Delfmann, and Björn Niehaves .............................................................................................................. 220
Content Production Strategies for E-Government / Airi Salminen, Reija Nurmeksela, Antti Lehtinen,
Virpi Lyytikäinen, and Olli Mustajärvi .............................................................................................................. 224
Continuity of Operations Planning and E-Government / R. Eric Petersen and Jeffrey W. Seifert ............................... 231
Coordinating Cross-Agency Business Processes / Jeffrey Gortmaker, Marijn Janssen, and René W. Wagenaar ..... 237
Core Governmental Perspectives of E-Health, The / Antti Syväjärvi and Jari Stenvall ............................................. 244
Corruption, Transparency, and E-Government / Herwig Ostermann and Roland Staudinger .................................. 251
Courts on the Web in Russia / Alexei Trochev ........................................................................................................ 260
Current Approaches to Federal E-Government in the United States / Melinda E. Chen and Charles K. Davis .......... 265
Cyber Attacks / Neil C. Rowe ................................................................................................................................ 271
Data Mining and Homeland Security / Jeffrey W. Seifert .......................................................................................... 277
Deconstructing the South African Government’s ICT for Development Discourse / Sagren Moodley ..................... 283
Design of Government Information for Access by Wireless Mobile Technology / Mohamed Ally ........................... 291
Development and Use of the World Wide Web by U.S. Local Governments / Carmine Scavo ................................. 296
Development Stages of Digital Government / Janet Kaaya ..................................................................................... 301
Different Types of Information Warfare / Aki-Mauri Huhtinen ............................................................................... 310
Digital Citizen, The / Zizi Papacharissi .................................................................................................................. 315
Digital Divides and Grassroots-Based E-Government in Developing Countries / Farhad Hossain ........................... 321
Digital Governance and Democratization in the Arab World / Deborah L. Wheeler .................................................. 327
Digital Government and Democratic Legitimacy / Peter M. Shane............................................................................ 336
Digital Government in Remote Locations / Janet Toland, Fuatai Purcell, and Sid Huff ........................................... 342
Digital Government in the USA / Seok-Hwi Song .................................................................................................... 349
Digital Government Online Education for Public Managers / Marc Holzer, Tony Carrizales, and Younhee Kim ...... 355
Digital Information Kiosks / Anna Ya Ni and Alfred Tat-Kei Ho .............................................................................. 359
Digital International Governance / Francesco Amoretti ........................................................................................... 365
Digital Knowledge Flow Platforms for Regional Innovation Systems / Philip Cooke ............................................... 371
Digital Morality and Ethics / Peter Danielson ......................................................................................................... 377
Digital Multimedia / Neil C. Rowe ........................................................................................................................... 382
Digitalization of the West European Party Systems, The / Carlos Cunha and Gerrit Voerman ............................... 387
Disabilities and the E-Clusive Workspace / Paul M. A. Baker and Andrew Ward .................................................... 402
Dubai E-Government Project, The / James Piecowye ............................................................................................... 410
VOLUME II
e-ASEAN and Regional Integration in South East Asia / Xiudian Dai ................................................................... 416
E-Auctioning by The U.S. Federal Communications Commission / Trevor R. Roycroft ............................................. 422
Ecology of E-Governance / Sangeeta Sharma ........................................................................................................ 431
Ecuador’s Experience in E-Governance / Santiago Reyes Mena .............................................................................. 437
E-Democracy and E-Economy in Africa / Sirkku K. Hellsten ................................................................................... 442
E-Democracy and Local Government – Dashed Expectations / Peter J. Smith ........................................................ 448E-Democracy Policy in Queensland / Monika Henderson, Fergus Hogarth, and Dianne Jeans ............................... 455
E-Development in Bangladesh / Mohammed Jabed Sarwar .................................................................................... 462
E-Enforcement in Digital Government / Hans de Bruijn and Marieke Koopmans-van Berlo..................................... 469
E-Government Act of 2002 in the United States / Jeffrey W. Seifert and Harold C. Relyea ........................................ 476
E-Government and Political Communication in the North American Context / Jo-An Christiansen............................ 482
E-Government and the Risk Society / Michael Blakemore ...................................................................................... 489
E-Government as a New Frontier for Legal Theory / Keith Culver ........................................................................... 495
E-Government at Supranational Level in the European Union / Francesco Amoretti ................................................ 501
E-Government Construction and China’s Administrative Litigation Act / Ruan Chuansheng ................................. 507
E-Government Development in Nanhai City, China / Yao Yongling and Wang Junsong ........................................... 511
E-Government Development in the Caribbean / Barbara-Chiara Ubaldi ................................................................. 517
E-Government Development Trends / Monica Zuccarini ........................................................................................ 523
E-Government for Building the Knowledge Infrastructure in South Korea / Sang-Chul Park ................................... 528
E-Government in Shanghai / Youwen Chen and Rong Yan ...................................................................................... 536
E-Government in the Information Society / Lech W. Zacher ..................................................................................... 542
E-Government in the United Kingdom / John Hudson ............................................................................................. 548
E-Government in Transition Economies / Rimantas Gatautis ................................................................................. 554
E-Government Issues in Switzerland / Jean-Loup Chappelet ................................................................................... 560
E-Government Program of the Belgian Social Security / Frank Robben, Peter Maes, and Emmanuel Quintin .......... 564
E-Government Readiness in East and Southern Africa / Stephen M. Mutula and Justus Wamukoya ........................ 571
E-Government Regimes / Francesco Amoretti ......................................................................................................... 580
E-Government Strategies for Poverty Reduction in Africa / K. M. Baharul Islam ..................................................... 588
E-Government, Service Transformation, and Procurement Reform in Canada / John Langford and Jeffrey Roy ......... 595
E-Learning as Social Inclusion / David Casacuberta ............................................................................................... 603
E-Learning through HCI / Claude Ghaoui and William A. Janvier .......................................................................... 607
Electronic Business Models Design for Public-Private Partnerships / Euripidis Loukis and Elena Tavlaki ............ 615
Electronic Campaign Finance Reform in the American States / Ramona McNeal and Mary Schmeida ...................... 624Electronic Governance / Matthias Finger and Thomas Langenberg........................................................................ 629
Electronic Government / Åke Grönlund ................................................................................................................. 634
Electronic Government at the American Grassroots / Donald F. Norris ................................................................... 643
Electronic Government-to-Government Collaboration / Euripidis Loukis ................................................................ 653
Electronic Service Delivery in the Local Indian Community of Visakhapatnam / V. Venkatakrishnan ...................... 664
Electronic Voting in Belgium / Pascal Delwit, Jean-Benoit Pilet, and Erol Kulahci ................................................ 670
Electronic Voting Machine / Paulo Roberto Santhias and Regis Cabral ................................................................ 680
E-Moderation in Public Discussion Forums / Lyn Carson ....................................................................................... 684
Enabling Federated Identity for E-Government / Tanya Candia and Paul Madsen .................................................. 691
E-Participation and Canadian Parliamentarians / Mary Francoli .............................................................................. 697
E-Planning / Carlos Nunes Silva ........................................................................................................................... 703
E-Pressure through Internet against Monopoly / Martin Gregor ............................................................................ 708
E-Rulemaking / Cary Coglianese ........................................................................................................................... 713
E-Service Provision by New Zealand Local Government / John Paynter and Maria Yin Ling Fung ........................ 718
E-Social Policy and E-Social Service Delivery / Rose Melville ................................................................................. 726
Ethical Dilemmas in Online Research / Rose Melville ............................................................................................... 734
Ethics and Privacy of Communications in the E-Polis / Gordana Dodig-Crnkovic and Virginia Horniak ............... 740
Ethics of Digital Government / Naim Kapucu .......................................................................................................... 745
E-Tourism and Digital Government / Dimitrios Buhalis ........................................................................................... 749
E-Transformations of Societies / Lech W. Zacher ................................................................................................... 756
European Commission’s E-Government Initiatives and Public Participation, The / Christian Hunold ....................... 763
European Politics of Regulating Digital Convergence / Xiudian Dai ....................................................................... 768
EU’s Use of the Internet, The / Jamal Shahin ......................................................................................................... 774
Evaluating Methodologies of Financial Cost and Benefit Aspects of E-Government / Ephrem Eyob ....................... 784
Evaluation Framework for Assessing E-Democracy Policy / Monika Henderson, Fergus Hogarth,
and Dianne Jeans ............................................................................................................................................. 790
E-Voting in the United States / Donald P. Moynihan .............................................................................................. 797
Exploring E-Government Benefits and Success Factors / J. Ramón Gil-García and Natalie Helbig ......................... 803Extending E-Government and Citizen Participation in Australia through the Internet / Lucas Walsh ......................... 812
Facing the E-Government Challenges within Catalonia / Ignasi Albors ................................................................... 819
Factors Affecting Access to Electronic Information and Their Implications / Gashaw Kebede ................................. 826
Foundation for Citizen-Oriented E-Governance Models / Auli Keskinen and Tuomo Kuosa .................................... 833
From CCTV to Biometrics through Mobile Surveillance / Jason Gallo .................................................................... 841
From E-Government to E-Democracy in China / Ling Lan ........................................................................................ 846
From E-Government to E-Governance / Nicolae Costake ....................................................................................... 853
General Requirements for Digital Government / Nicolae Costake ............................................................................ 859
Global Benchmarking of E-Governments / Herwig Ostermann and Roland Staudinger .......................................... 869
Global Governance as a Complex Adaptive System / Karin Geiselhart ................................................................... 881
Governance and Design Issues of Shared Service Centers / Marijn Janssen and Anton Joha ............................... 889
Government E-Procurement System in Korea, The / Jae Yong Lee ........................................................................... 896
Government E-Procurement through the Internet / Christopher G. Reddick ........................................................... 901
Government Insurer Enters the Brave New World, A / Delyth Samuel and Danny Samson ...................................... 906
Historical and Contemporary Perspectives of Media and Citizenship / Terry Flew ................................................. 914
Hot-Spot Geoinformatics for Digital Governance / G. P. Patil, R. Acharya, R. Modarres, W. L. Myers,
and S. L. Rathbun ............................................................................................................................................. 919
How Business Changes Government in the Information Age / Jurgen van der Heijden ......................................... 928
How People Search for Governmental Information on the Web / Bernard J. Jansen, Amanda Spink,
and Will Berkheiser ........................................................................................................................................... 933
Human Factors in Public Information Systems / Karl W. Sandberg and Yan Pan .................................................. 940
VOLUME III
ICT as an Example of Industrial Policy in EU / Morten Falch and Anders Henten .................................................... 947
ICT Considerations for a Municipality in South Africa / Udo Averweg and Siyabonga Manyanga ........................ 952
ICT in the Islamic World / Fatimetou Mint Mohamed-Saleck ............................................................................... 962
ICT, Work Organisations, and Society / Gunilla Bradley .................................................................................... 969
ICTs and Governance in Africa / Wole Michael Olatokun ..................................................................................... 978Identification in E-Government / Herbert Leitold and Reinhard Posch.................................................................. 984
Identity Management and Citizen Privacy / James B. D. Joshi, Saubhagya R. Joshi, and
Suroop M. Chandran..................................................................................................................................... 1019
Immigration and Digital Government / Constantine E. Passaris .............................................................................. 988
Implementation of E-Government Systems in Developing Countries / Rahul De’ .................................................... 995
Implementing E-Government Systems in Transition Economies / Cãlin Gurãu .................................................... 1000
Implementing Enterprise Systems in the Public Sector / Michel L. Ehrenhard ...................................................... 1006
Implications of FLOSS for Public Organizations / Stefan Koch ............................................................................ 1011
Information and Communication Technology and Good Governance in Africa / Godwin Onu .............................. 1026
Information in Electronic Government / Marcella Corsi ..................................................................................... 1035
Information Management in Kutch Earthquake / Bharati Sen .............................................................................. 1041
Information Security Issues and Challenges / James B. D. Joshi, Saubhagya R. Joshi, and
Suroop M. Chandran...................................................................................................................................... 1047
Information Security Management in Digital Government / Hui-Feng Shih and Chang-Tsun Li ............................ 1054
Information Sharing as a Democratic Tool / Thomas B. Riley and William Sheridan ........................................... 1058
Information Society Industrial Policy / Anders Henten and Morten Falch ............................................................ 1064
Information Systems Integration in E-Government / Wing Lam ............................................................................ 1069
Information Use-Control in E-Government Applications / Antonio Maña, Mariemma Yagüe,
Stamatis Karnouskos, and Habtamu Abie ....................................................................................................... 1076
Informational Literacy / David Casacuberta ........................................................................................................ 1083
Innovative Local E-Government through the PEOPLE Project / Roberto De Vivo and Marco Magnani .................. 1089
Integrated Online and Offline Advocacy Campaign Strategy / Alan J. Rosenblatt ................................................ 1095
Intelligent Cities / Nicos Komninos ..................................................................................................................... 1100
Intelligent Citizenship Assistants for Distributed Governance / Gustavo A. Giménez-Lugo, Cesar Augusto
Tacla, Jomi Fred Hübner, and Andrea B. Wozniak-Giménez ......................................................................... 1105
Intergovernmental Digital Government through G2G Relationships and Applications / Sharon S. Dawes
and Meghan E. Cook ..................................................................................................................................... 1114
Inter-Governmental Relations in the Provision of Local E-Services / Robert Kelso ............................................... 1120
Internet Voting / Jordi Barrat i Esteve, Jordi Castellà-Roca, Josep Domingo-Ferrer, and
Josep Maria Reniu i Vilamala ......................................................................................................................... 1125IT Management Issues in Digital Government / Raoul J. Freeman ...................................................................... 1130
IT Security Policy in Public Organizations / Parviz Partow-Navid and Ludwig Slusky ........................................ 1135
Legal E-Learning and E-Government / Colette R. Brunschwig .............................................................................. 1142
Legal Issues for E-Government in Developing Countries / Subhajit Basu ............................................................. 1154
Legal Knowledge Systems / Thomas F. Gordon ................................................................................................. 1161
Level-Based Development of E-Government Services / Penelope Markellou, Angeliki Panayiotaki,
and Athanasios Tsakalidis ............................................................................................................................. 1167
Lifecycle of Transactional Services, The / Costas Vassilakis and George Lepouras ............................................ 1174
Maintaining Information Security in E-Government through Steganology / Huayin Si and Chang-Tsun Li.......... 1180
Managing Information Exchange in E-Government Initiatives / Vincent Homburg ................................................ 1185
Managing IT Outsourcing for Digital Government / Yu-Che Chen ....................................................................... 1190
Managing Security Clearances within Government Institutions / Lech Janczewski and Victor Portougal ........... 1196
Mechanism of E-Government Undertaking in Japan / Yuko Kaneko ................................................................... 1203
Modern Drought Monitoring Tool for Decision Support System / Tsegaye Tadesse, Don A. Wilhite,
Michael J. Hayes, Jesslyn F. Brown, and Cody L. Knutson ............................................................................. 1212
Monitoring Technologies and Digital Governance / Peter Danielson ................................................................... 1219
Natural Resource Information Management at State Government Level / Lindsay Redlich, Peter Gersekowski,
and Michael Middleton ................................................................................................................................ 1226
Negotiation Strategies Based on Decision Conferencing / José A. Rubio Blanco.................................................. 1235
Net Diplomacy / Prodromos Yannas .................................................................................................................. 1240
New Governance Strategies for a Government IT Policy / Abraham Sotelo Nava................................................ 1246
New Media and Democratic Citizenship / Bruce W. Hardy and Dietram A. Scheufele ............................................ 1250
Non-Technical Risks of Remote Electronic Voting / Anne-Marie Oostveen and Peter van den Besselaar ............. 1255
Online Citizen Consultation and Engagement in Canada / Graham Longford and Christie Hurrell ....................... 1261
Online Dispute Resolution / Melissa H. Conley Tyler ........................................................................................ 1268
Online Learning for Public Institutions / Keith Sullivan ...................................................................................... 1275
Online Petitions to Queensland Parliament / Monika Henderson, Fergus Hogarth, and Dianne Jeans ................ 1282
Open Source in Government / David Berry ......................................................................................................... 1287
Open-Source and Public Sector Environmental Information Services / Asteris Masouras and Kostas Karatzas ..... 1291Open-Source Solution to Secure E-Government Services / Claudio Agostino Ardagna, Ernesto Damiani,
Fulvio Frati, and Mauro Madravio ................................................................................................................ 1300
Opportunity for E-Democracy in Rebuilding Lower Manhattan, An / Claudia G. Green and
Suzanne K. Murrmann ..................................................................................................................................... 1306
Parliament and E-Governance in Finland / Paula Tiihonen ................................................................................... 1311
Participatory Geographic Information Science / Timothy L. Nyerges and Piotr Jankowski ..................................... 1314
Pension Portal where Users are the Focus / Pirkko Jääskeläinen ......................................................................... 1319
Performance Reporting on United States Digital Government / Patrick R. Mullen ................................................. 1323
Portals for the Public Sector / Jörn von Lucke ...................................................................................................... 1328
Postal Services and ICTs in Japan / Yuko Kaneko ............................................................................................... 1334
Problems of Offline Government in E-Serbia / Simonida Simonovic ....................................................................... 1342
Promoting Citizen Participation via Digital Government / Chee Wei Phang and Atreyi Kankanhalli ...................... 1352
Protecting Citizen Privacy in Digital Government / Ragni Ryvold Arnesen and Jerker Danielsson ....................... 1358
Prototype Study on Electronic Rulemaking, A / Gloria T. Lau and Kincho H. Law............................................... 1364
Public Authorities and the Local Information Society / Tommi Inkinen and Jussi S. Jauhiainen .......................... 1370
Public Network Access Points / Anikar M. Haseloff, ............................................................................................. 1377
Public Sector E-Commerce / Christopher G. Reddick ........................................................................................... 1383
Radio Frequency Identification as a Challenge to Information Security and Privacy / Jorma Kajava,
Juhani Anttila,and Rauno Varonen ................................................................................................................ 1388
Radio Frequency Identification Technology in Digital Government / Les Pang ..................................................... 1394
Record Keeping for Digital Contracts / Jayavel Sounderpandian, Suresh Chalasani, and Marwan Wafa ........... 1402
Regulatory Ontology-Based Interagency Information and Service Customization / Soon Ae Chun,
Vijayalakshmi Atluri, and Nabil R. Adam ..................................................................................................... 1406
Reusability in Governmental Electronic Services / George Lepouras and Costas Vassilakis ................................. 1413
Revamping the Administrative Structure and Processes in India for Online Democracy / R. B. Jain .................... 1418
Role of E-Government in Rebuilding Bosnia-Herzegovina, The / Meliha Handzic ................................................. 1424
Role of E-Parliament in Hungary, The / Eszter Kertészné-Gérecz ........................................................................ 1429
Role of ICT in Establishing E-Government System for Disadvantaged Communities / Hakikur Rahman ................ 1436
Securing an Electronic Legislature Using Threshold Signatures / Brian King and Yvo Desmedt ............................ 1445Skilling for E-Government / Helmut Drüke ......................................................................................................... 1451
Social Critiques of Electronic Voting / Andrew Ó Baoill ....................................................................................... 1460
Social Issues of Trust and Digital Government / Stephen Marsh, Andrew S. Patrick, and Pamela Briggs.............. 1466
Strategic Imprtance of Security Standards / Alan D. Smith ............................................................................... 1472
Stumbling Blocks of Electronic Voting Revealed by U.S. and European Experiences / Pascal Delwit,
Jean-Benoit Pilet, and Erol Kulahci ............................................................................................................. 1479
Successful Implementation of an E-Government Project / Giseline Rondeaux ..................................................... 1485
Suppliers’ E-Maturity for Public E-Procurement / Helle Zinner Henriksen, Kim Viborg Andersen,
and Deniz Øskan Kerstens ............................................................................................................................. 1492
Survivability Issues and Challenges / James B. D. Joshi, Suroop M. Chandran, Aref Walid, and Arif Ghafoor .... 1498
Tax Proposal Service of the Finnish Tax Authority / Reima Suomi and Timo Kestilä ............................................ 1505
Technological Innovation in Public Organizations through Digital Government / Charles C. Hinnant
and Steven B. Sawyer ...................................................................................................................................... 1511
Teledemocracy / Ted Becker ................................................................................................................................ 1519
Telehealth Divide, The / Mary Schmeida and Ramona McNeal .......................................................................... 1524
The Information Society and the Danger of Cyberterrorism / Giampiero Giacomello ............................................ 1529
Theory-Based Models of E-Government Adoption / Craig P. Orgeron ................................................................ 1536
Third World City in the Information Age / Dipankar Sinha ............................................................................... 1541
Third-Generation Local E-Government / Busso Grabow........................................................................................ 1547
Toward U-Government in Japan / Toshio Obi and Jingle Concon ....................................................................... 1554
Transformation of Government Roles toward a Digital State / Monica Zuccarini ................................................. 1562
Transparency and Information Disclosure in E-Government / Dieter Zinnbauer ................................................... 1566
Trust in Digital Government / Neil C. Rowe .......................................................................................................... 1572
Understanding Usability Issues in a Public Digital Library / Yin-Leng Theng, Ai-Ling Khoo, Mei-Yee Chan,
and Raju Buddharaju ..................................................................................................................................... 1577
Usenet and the Proactive Ombudsman / A. P.G. van Meeteren .............................................................................. 1582
User Orientation in the Provision of Online Public Services / Karsten Gareis ....................................................... 1588
Using Digital Hotlines in an Anti-Corruption Campaign / Paula F. Saddler .......................................................... 1595
Virtual Innovation Environment / Nicos Komninos .............................................................................................. 1601Virtual Policy Networks / Kathleen McNutt ........................................................................................................ 1606
Virtual Town Hall, The / Robert A. Cropf and Vincent Casaregola ..................................................................... 1611
Voice Technologies in the Public Sector for E-Government Services / Mark J. Headd ........................................... 1617
Voter Information Web Sites / Arthur Edwards .................................................................................................... 1623
Web Mining for Public E-Services Personalization / Penelope Markellou, Angeliki Panayiotaki,
and Athanasios Tsakalidis ........................................................................................................................... 1629
Web Sites for Senior Citizens / Gabriella Taddeo ................................................................................................. 1635
Web-Based Information System at the Brazilian Ministry of Finance / Alexandre Tabosa Trevisani
and Ronaldo Zwicker ...................................................................................................................................... 1642

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