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Monday, September 19, 2011

Encyclopedia of e-commerce, e-government, and mobile commerce








VOLUME I
Adaptive Virtual Reality Shopping Malls / George Lepouras and Costas Vassilakis ..................................................1
Application Service Providers / Sathasivam Mathiyalakan .........................................................................................7
Auto-Personalization WAP Portal / Jon T. S. Quah and Vincent L. H. Seet ............................................................... 13
Auto-Personalization Web Pages / Jon T. S. Quah, Winnie C. H. Leow, and K. L. Yong ........................................... 20
B2B E-Business / Robert J. Mockler, Dorothy G. Dologite, and Marc E. Gartenfeld ............................................... 26
B2C Success at Wishlist.com / Delyth Samuel and Danny Samson ........................................................................... 31
Benchmarking Local E-Government / Tan Yigitcanlar and Scott Baum ..................................................................... 37
BigTrumpet.com / Neerja Sethi and Vijay Sethi .......................................................................................................... 43
Biometric Identities and E-Government Services / Murray Scott, Séamus Hill, Thomas Acton, and
Martin Hughes ...................................................................................................................................................... 50
Branding on the Internet / Mary Lou Roberts and Eric Schwaab .............................................................................. 57
BSC-Based Framework for E-Business Strategy / Fen Wang and Guisseppi Forgionne ........................................... 64
Building Government-to-Government Enterprises / Luiz Antonio Joia ....................................................................... 72
Business Process Analysis / Jesús Arias Fisteus and Carlos Delgado Kloos .......................................................... 78
Businesses and Consumers as Online Customers / Eileen Bridges, Ronald E. Goldsmith, and
Charles F. Hofacker .............................................................................................................................................. 83
Challenges and Policy Imperatives for E-Government in Africa / Wole Michael Olatokun ........................................ 89
Classification Systems / Sven Abels and Axel Hahn ................................................................................................... 95
Clicks and Mortar / David L. Bahn ............................................................................................................................. 103
Closer Look to the Online Consumer Behavior, A / Penelope Markellou, Maria Rigou, and
Spiros Sirmakessis .............................................................................................................................................. 106
Collaborative Commerce / Ta-Tao Chuang, Kazuo Nakatani, and Duanning Zhou ............................................... 112
Collaborative Filtering for Information Recommendation Systems / Anne Yun-An Chen and Dennis McLeod ........ 118
Comparative Shopping on Agent Web Sites / Ming Wang ....................................................................................... 124
Comparison-Shopping Agents and Online Small Business / Yun Wan ..................................................................... 129
Computer Security in E-Learning / Edgar R. Weippl .................................................................................................. 135
Consumer Trust in E-Commerce / Benoit Jeanson and John Ingham ....................................................................... 141
Context and Concept of Web Services / Vijay Kasi and Brett Young ....................................................................... 151
Coordination of a Service Oriented Architecture / Jason Nichols and Andrew Chen .............................................. 157
Customer Goals Online / Thomas W. Porter ............................................................................................................... 163
Cyber-Identity Theft / Angeline Grace Close, George M. Zinkhan, and R. Zachary Finney .................................. 168
Data Warehousing and Data Mining Lessons for EC Companies / Neerja Sethi and Vijay Sethi ........................... 172
Deception in Electronic Goods and Services / Neil C. Rowe ..................................................................................... 177
Designing Service-Based Cooperative Systems / Colette Rolland and Rim Samia Kaabi ...................................... 183
Developing a Viable Product for an Emerging Market / Ron Craig ........................................................................... 191
Development and Deployment of Web Services / Radhika Jain and Balasubramaniam Ramesh .......................... 197
Digital Government Development / Richard Knepper and Yu-Che Chen ................................................................. 203
Digital Rights Management for E-Content and E-Technologies / Yingge Wang, Qiang Cheng, Jie Cheng, and
Thomas S. Huang ................................................................................................................................................ 210
Distributed Workflow Management Based on UML and Web Services / Andrea De Lucia, Rita Francese, and
Guiseppe Scanniello ........................................................................................................................................... 217
Dot Net and J2EE for Web Services / Andrew Chen .................................................................................................. 223
Dot-Com Conversion at Egghead / William S. Lightfoot ........................................................................................... 228
DWDM Technology and E-Government Initiatives / Marlyn Kemper Littman ........................................................ 234
Dynamic Planning Models for E-Business Strategy / Janice M. Burn and Colin G. Ash ......................................... 240
Dynamic Pricing for E-Commerce / Prithviraj Dasgupta, Louise E. Moser, and P. Michael Melliar-Smith ............ 247
E-Banking Application and Issues in Abbey National Plc / Mark X. Xu, Siobhan Wilkes, and
Mahmood H. Shah .............................................................................................................................................. 253
eBay’s Dominance in Internet Auctions / Sangin Park ............................................................................................ 259
E-Business Planning and Analysis Framework / Ben Clegg and Boon Tan ............................................................. 264
E-Business Process Management and IT Governance / Pallab Saha ....................................................................... 272
E-Commerce Agents and Payment Systems / Sheng-Uei Guan ................................................................................ 279
E-Commerce and Mobile Commerce Applications Adoptions / Charlie Chen and Samuel C. Yang ....................... 284
E-Commerce Challenges and Policy Considerations in Nigeria / Wole Michael Olatokun and Isola Ajiferuke ....... 291
E-Commerce Consumer and Product Characteristics / Daniele Scarpi and Francesca Dall’Olmo-Riley ................ 296
E-Commerce in a Digital Economy / Sushil K. Sharma .............................................................................................. 302
E-Commerce in Developing Countries / Janet Toland ............................................................................................... 308
E-Commerce in Enron / John Wang, Qiyang Chen, James Yao, and Ruben Xing ..................................................... 314
E-Commerce Services Based on Mobile Agents / Giancarlo Fortino, Alfredo Garro, and Wilma Russo ............... 319
E-Commerce Use by Chinese Consumers / Alev M. Efendioglu ................................................................................ 327
E-Customer Loyalty / Alvin Y.C. Yeo and Michael K.M. Chiam ............................................................................... 334
Effective Collaborative Commerce Adoption / Michelle Rowe, Helen Cripps, Janice M. Burn, Craig Standing,
Beth Walker, and Shirley Bode .......................................................................................................................... 340
E-Government and the Construction Industry / O. K. B. Barima .............................................................................. 347
E-Government and the Digital Divide / Tan Yigitcanlar and Scott Baum ................................................................. 353
E-Government Development and Implementation / Wayne Huang, Yining Chen, and K. L. Wang .......................... 359
E-Government Portals in Mexico / Rodrigo Sandoval Almazán and J. Ramón Gil-García ...................................... 367
E-Government Services Framework / Sushil K. Sharma ............................................................................................ 373
E-Health Dot-Coms’ Critical Success Factors / Abrams A. O’Buyonge and Leida Chen .......................................... 379
E-Health Security and Privacy / Yingge Wang, Qiang Cheng, and Jie Cheng ......................................................... 385
E-Learning Concepts and Development / Fung Fai Ng ............................................................................................ 391
Electronic Data Interchange / David Whiteley ........................................................................................................... 397
Electronic Voting as the Key to Ballot Reform / Rick Gibson and Christopher Brown ............................................ 403
Electronic Word-of-Mouth / Ronald E. Goldsmith ................................................................................................... 408
E-Marketplace Regression of National Trucking Exchange / Hope Koch ................................................................. 413
Emergent Semantic Web / Mahesh S. Raisinghani and Tapas R. Sahoo ................................................................. 418
Engineering Adaptive Concept-Based Systems for the Web / Geert-Jan Houben, Lora Aroyo, and
Darina Dicheva .................................................................................................................................................. 424
Enterprise Application Service Model / George Feuerlicht and Jiri Vorisek .......................................................... 431
Entrepreneur Behaviors on E-Commerce Security / Michael Kyobe ......................................................................... 437
E-Questionnaire for Innovative Adaptive-Learning Scheme / Tzouveli Paraskevi and Stefanos Kollias ............... 445
E-Shoppers’ Perception of Web-Based Decision Aid / Fen Wang ............................................................................ 451
E-Supply Chain Orchestration / Alexander Verbraeck, Tamrat Tewoldeberhan, and Marijn Janssen ................... 457
EU SMEs and E-Business Innovation / Anne Wiggins .............................................................................................. 464
Evolution of Computer-Based Distance Learning / Sorel Reisman ........................................................................... 472
Evolution of Information-Hiding Technology / Der-Chyuan Lou, Jiang-Lung Liu, and Hao-Kuan Tso ................. 480
Evolution of Marketing to E-Marketing / Anesh Maniraj Singh ............................................................................... 488
Evolution of Trust in Business-to-Business E-Commerce, The / Pauline Ratnasingam .......................................... 495
Evolution Stages in Web Applications / Alberto de Medeiros Jr., Marcelo Schneck de Paula Pessôa, and
Fernando José Barbin Laurindo ....................................................................................................................... 502
Exploiting Public Sector Information through Innovative E-Government Policies / Ioannis P. Chochliouros
and Anastasia S. Spiliopoulou-Chochliourou .................................................................................................. 508
Failure of Furniture.com / Jijie Wang, Yi Ding, and Detmar Straub .......................................................................... 514
Forecasting the Stock Market with ANNs and Autonomous Agents / Cristiano Leite Castro and
Antônio Pádua Braga ......................................................................................................................................... 520
Gambling Over the Internet / Clare Brindley ............................................................................................................. 525
Global Marketing on the Internet / José Manuel Ortega Egea and Manuel Recio Menéndez ................................. 530
Governing Health Care with IT / Reima Suomi .......................................................................................................... 537
Graphical Content on Mobile Devices / René Rosenbaum, Christian Tominski, and Heidrun Schumann .............. 545
High Availability and Data Consistency for Three-Tier Enterprise Applications / Wenbing Zhao,
Louise E. Moser, and P. Michael Melliar-Smith ............................................................................................... 552
History of E-Commerce / Yan Tian and Concetta Stewart ........................................................................................ 559
Hypermedia and Associated Concepts / Michael Lang ............................................................................................ 565
ICT Applications in Aviation / T. T. Wong ................................................................................................................. 573
Identifying E-Business Options / Albert Boonstra and Bert de Brock ..................................................................... 580
Implementing CRM Systems in Online Enterprises / Cãlin Gurãu ............................................................................ 587
Indexing Mobile Objects / Panayiotis Bozanis ......................................................................................................... 594
Information Assurance in E-Healthcare / Sherrie D. Cannoy and A. F. Salam ........................................................ 600
Information Integration for Relationship Management / Robert S. Moore, Merrill Warkentin, and
Melissa Moore .................................................................................................................................................... 608
Information Privacy and E-Technologies / Edward J. Szewczak .............................................................................. 615
Information Security for Legal Safety / Andreas Mitrakas ........................................................................................ 620
Inherent E-Commerce Barriers for SMEs / Sushil K. Sharma .................................................................................... 626
Innovation Translation and E-Commerce in SMEs / Arthur Tatnall and Stephen Burgess ...................................... 631
Integrating Conceptual Approaches to E-Government / J. Ramón Gil-García and Luis Felipe Luna-Reyes .......... 636
Intelligent Product Brokering and Preference Tracking Services / Sheng-Uei Guan ................................................ 644
Interaction Standards in E-Business / Stephen Hawk and Weijun Zheng ................................................................. 648
Internet and Access to Scholarly Publications / Jean-Philippe Rennard ................................................................. 653
Internet in a Commodity Mining Company / Pat Foley and Danny Samson ............................................................ 660
Internet Pharmacies / Philip Rosson .......................................................................................................................... 666
Internet Search Engines / Vijay Kasi and Radhika Jain ........................................................................................... 672
Internet Technologies in Factory Automation / Thorsten Blecker ........................................................................... 678
Internet-Based Marine Maintenance Information System / T. T. Wong and W. K. Chan .......................................... 684
VOLUME II
Knowledge Creation in Online Communities / Kyung Woo Kang, Deborah E. Rosen, and Seung Kyoon Shin ...... 691
Lessons from Dot-Com Boom and Bust / Ha Sung Hwang and Concetta Stewart .................................................. 698
Leveraging Customer Data Integration for Effective E-CRM Analytics / Thomas P. Van Dyke, Hamid R. Nemati,
and Christopher D. Barko .................................................................................................................................. 703
Location Management and Mobility Modeling in Wireless Systems / Wenye Wang ............................................... 709
Location-Based Services in the Mobile Communications Industry / Christopher Ververidis and
George C. Polyzos ............................................................................................................................................... 716
Managing Advergames / Cãlin Gurãu ...................................................................................................................... 722
Managing E-Business Change / Colin G. Ash and Janice M. Burn .......................................................................... 729
M-Commerce Opportunities / Pouwan Lei ................................................................................................................ 736
Mobile Agent Assisted E-Learning System / Jon T. S. Quah, Winnie C. H. Leow, and Y. K. Soh ........................... 740
Mobile Agent-Based Auction Services / Sheng-Uei Guan ....................................................................................... 747
Mobile Banking Systems and Technologies / Cheon-Pyo Lee and Merrill Warkentin ........................................... 754
Mobile Caching for Location-Based Services / Jianliang Xu ................................................................................... 760
Mobile Commerce Applications and Adoption / Krassie Petrova ............................................................................ 766
Mobile Commerce in South Africa / Anesh Maniraj Singh ........................................................................................ 772
Mobile Commerce Multimedia Messaging Peer / Kin Choong Yow and Nitin Mittal .............................................. 779
Mobile Electronic Commerce / Samuel Pierre ........................................................................................................... 786
Mobile Handheld Devices for Mobile Commerce / Wen-Chen Hu, Jyh-haw Yeh, Hung-Jen Yang, and
Chung-wei Lee .................................................................................................................................................... 792
Mobile Information Filtering / Witold Abramowicz, Krzysztof Bana kiewicz, Karol Wieloch, and
Pawe ebrowski ................................................................................................................................................. 799
Mobile Public Relations Strategies / Chris Galloway ............................................................................................... 805
Multi-Agent System for Web-Based Customization / Thorsten Blecker and Nizar Abdelkafi ................................ 811
Multi-Channel Retailing in B2C E-Commerce / Maria Madlberger ........................................................................... 817
Multilingual Web Sites in Global Electronic Commerce / Shaoyi He ......................................................................... 823
Multimedia Proxy Servers / Philip Kwok Chung Tse ................................................................................................ 829
Municipal Information Society in South Africa / Udo Richard Averweg .................................................................. 836
Negative Effects of Advertising Techniques in Electronic Commerce / Yuan Gao, Marios Koufaris, and
Robert H. Ducoffe ................................................................................................................................................ 842
Negotiating Online Privacy Rights / Cãlin Gurãu ..................................................................................................... 848
Online Advertising Fraud / Robert S. Owen .............................................................................................................. 853
Ontology Development Tools for Ontology-Based Knowledge Management / Seongwook Youn and
Dennis McLeod ................................................................................................................................................... 858
Ontology for E-Government Public Services / Costas Vassilakis and George Lepouras ......................................... 865
Ontology-Based Query Formation and Information Retrieval / Sheng-Uei Guan ..................................................... 871
Open Content Distribution Management in Virtual Organizations / Amir Hassan and Herkko Hietanen ............... 878
Open Source Community Portals for E-Government / Kwasi Boateng and Beatrice A. Boateng ............................. 884
Open Source LMS for Management and E-Business Applications / Beatrice A. Boateng and Kwasi Boateng ..... 890
Overall Satisfaction Prediction / Ya-Yueh Shih and Kwoting Fang .......................................................................... 895
Password Security Issues on an E-Commerce Site / B. Dawn Medlin, Joseph A. Cazier, and Dinesh S. Dave ........ 902
Payment Mechanism of Mobile Agent-Based Restaurant Ordering System / Jon T. S. Quah, Winnie C. H. Leow,
and Chee Chye Ong ............................................................................................................................................ 908
Personalization and Customer Satisfaction in Mobile Commerce / HY Sonya Hsu and Songpol Kulviwat .............. 914
Personalization Techniques and Their Application / Juergen Anke and David Sundaram ..................................... 919
Process-Oriented Reorganization Projects in Electronic Government / Jörg Becker, Lars Algermissen, and
Björn Niehaves .................................................................................................................................................... 926
Process Simulation for E-Commerce Systems / Zhen Chen, Heng Li, Stephen C.W. Kong, Ju Hong, and
Qian Xu ............................................................................................................................................................... 933
Product Configuration Systems / Thorsten Blecker .................................................................................................. 941
RFID in the Retail Supply Chain / Claudia Loebbecke ............................................................................................. 948
Secure Agent Fabrication, Evolution, and Roaming / Sheng-Uei Guan .................................................................... 954
Secure Agent for E-Commerce Applications / Sheng-Uei Guan ............................................................................... 962
Security Issues Concerning Mobile Commerce / Samuel Pierre ............................................................................... 968
Security, Privacy, and Trust in Mobile Systems / Marco Cremonini, Ernesto Damiani,
Sabrina De Capitani di Vimercati, and Pierangela Samarati ......................................................................... 973
Semantics for E-Commerce Applications / Jorge Cardoso ........................................................................................ 979
Semi-Automated Seeding of Personal Privacy Policies in E-Services / George Yee and Larry Korba ..................... 985
Sensis Search / Fang Zhao ........................................................................................................................................ 993
Service-Oriented Architecture / Kwan-Ming Wan, Pouwan Lei, Chris Chatwin, and Rupert Young ..................... 998
Service-Oriented Architectures and Virtual Enterprises / Nicolaos Protogeros ..................................................... 1003
Simulation Technologies for Enhancing Citizen Participation / John O’Looney ..................................................... 1009
Small Business and Regional Portals in Australia / Arthur Tatnall, Stephen Burgess, and Mohini Singh ............ 1016
SME’s Perceptions of B2B E-Commerce / Assion Lawson-Body and Abdou Illia .................................................. 1022
Software Metrics and Measurements / Michalis Xenos .......................................................................................... 1029
Special Features of Mobile Advertising and Their Utilization / Jari Salo and Jaana Tähtinen ............................ 1035
Spreading Use of Digital Cash / Yutaka Kurihara .................................................................................................. 1041
Straight-Through Processing Adoption / Pallab Saha .......................................................................................... 1046
Strategic Planning for Distance Training / Todd Brace and Zane Berge ................................................................ 1053
Structure and Components of E-Commerce Business Model / Chung-Shing Lee, Yiche Grace Chen, and
Ya-Han Fan ....................................................................................................................................................... 1058
Tailorable E-Government Information Systems / George Lepouras, Anya Sotiropoulou, Dimitrios Theotokis,
and Costas Vassilakis ....................................................................................................................................... 1064
Topology for Intelligent Mobile Computing / Robert Statica and Fadi P. Deek ................................................... 1070
Traditional and Internet EDI Adoption Barriers / Albert L. Harris and Charlie Chen ........................................... 1075
Transformation of E-Fulfilment Industry Capabilities / Paul Alexander and Janice M. Burn ................................ 1082
Trust as an Enabler of E-Commerce / Narasimha Paravastu and David Gefen ...................................................... 1089
Trust in E-Government Services / István Mezgár .................................................................................................... 1094
Trust in E-Technologies / Andrea Oermann and Jana Dittmann ........................................................................... 1101
Unexpected Outcomes of Lean E-Collaboration / Ned Kock ................................................................................... 1109
Universal Approach to Mobile Payments / Stamatis Karnouskos and András Vilmos .......................................... 1114
Using an E-Book for Learning / K.C. Chu and Queendy Lam ................................................................................. 1120
Using Collaborative Transportation Management in Global Supply Chain / Jonah C. Tyan ................................. 1126
Using Failure to Develop a Successful Business / Ron Craig ................................................................................ 1133
Using Hospital Web Sites to Enhance Communication / Sherrie D. Cannoy and Lakshmi Iyer ............................ 1139
Vehicular Telematics Systems / Gennaro Costagliola, Sergio Di Martino, and Filomena Ferrucci .................... 1146
Veteran Service Management and E-Government Service Delivery Performance / Assion Lawson-Body,
Glenn Miller, and Thomas M. Saddler Jr. ........................................................................................................ 1152
Virtual Agency as a New Force in the Promotions Industry, The / R. Zachary Finney and
Angeline Grace Close ....................................................................................................................................... 1158
Virtual Communities and E-Business Management / Carlos Flavián and Miguel Guinalíu ................................. 1163
Virtual Concept Use in the Construction Industry / O.K. B. Barima ...................................................................... 1169
Virtual Enterprise Organization / Luís Carlos M. Pires, José Dinis A. Carvalho, and Nuno A. Moreira ............... 1175
Virtual Enterprises’ Accounting Difficulties / Panayiotis Tahinakis, John Mylonakis, Nicolaos Protogeros,
and Dimitrios Ginoglou .................................................................................................................................... 1185
Virtual Government in Singapore / Leo Tan Wee Hin and R. Subramaniam ........................................................... 1191
Virtual Marketplace for Agent-Based Electronic Commerce / Sheng-Uei Guan ...................................................... 1198
Web Accessibility / Gennaro Costagliola, Sergio Di Martino, Filomena Ferrucci, and Carmine Gravino ....... 1205
Web Design Dimensions and Adaptation / Carlos Miguel Tobar, Ricardo Luís de Freitas, and
Ivan Luiz Marques Ricarte ............................................................................................................................... 1211
Web Portal Gateways / Arthur Tatnall .................................................................................................................... 1217
Web Services / Louise E. Moser and P. Michael Melliar-Smith ............................................................................ 1222
Web Services and B2B Collaboration / Susy S. Chan and Vince Kellen ................................................................ 1230
Web Services’ Security / Fergle D’Aubeterre and A.F. Salam ............................................................................... 1236
Web Traffic Aggregation / Robert S. Owen ............................................................................................................ 1243
Web-Enabled Portals for E-Business Workplace / Wita Wojtkowski ...................................................................... 1248
Wireless LAN Access Technology / Spiros Louvros, Gerasimos Pylarinos, and Stavros Kotsopoulos .............. 1254


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