UN Global E-government Readiness Report 2005

Contents



Preface.................................................................................................................................... i

Acknowledgements................................................................................................................ iii

Executive Summary ............................................................................................................... xi

I. Introduction ........................................................................................................................ 1
I.1 Information society, equality and development ......................................................... 2
I.2 Access inequalities ..................................................................................................... 3
I.3 UN’s role in promoting inclusion and access............................................................. 5
I.4 Broadening access to inclusion: a restructured way of thinking ................................ 7
I.4.1 The framework of inclusion .................................................................................... 7


PART I: UN GLOBAL E-GOVERNMENT READINESS SURVEY 2005


II. Benchmarking e-government .......................................................................................... 13
II.1 The conceptual framework, methodology and data measurement............................ 13
II.2 The UN Global E-government Readiness Index framework 2005 ........................... 14
II.3 The E-participation conceptual framework............................................................... 19

III. Research findings and analysis ........................................................................................ 23
III.1 Major findings.......................................................................................................... 23
III.2 Global e-government readiness rankings................................................................. 24
III.3 Regional e-government readiness ........................................................................... 29
III.4 E-government readiness by country......................................................................... 31

IV. Web measure assessment ................................................................................................ 71
IV.1 Government provision of e-services........................................................................ 76
IV.2 Stages of service delivery by country...................................................................... 83

V. E-participation as the means to access and inclusion ....................................................... 93


PART II: FROM E-GOVERNMENT TO E-INCLUSION


VI. The emerging socially inclusive government paradigm: from e-government to
e-inclusion........................................................................................................................ 109
VI.1 Socially inclusive governance for the Information Society..................................... 109
VI.1.1 The socially inclusive governance model ............................................................ 112
VI.2 From e-government to e-inclusion........................................................................... 114
VI.3 Worldwide disparity and inclusion.......................................................................... 117
1. Income access-divide.......................................................................................... 117
2. Telecommunication access-divide...................................................................... 127
3. Education access-divide...................................................................................... 138
4. Lack of access to relevant web content and language ........................................ 143
5. Gender access-divide .......................................................................................... 155
6. Lack of web accessibility for marginalized people ............................................ 164
7. Rural Urban Access-divide ................................................................................. 177

VII. Conclusions and recommendations ................................................................................ 189


Annex One: Annex Tables .................................................................................................... 195

Annex Two: Technical Notes and Methodology .................................................................. 245

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