Enabling eBusiness

Contents
Dedication vii
Preface ix
Introduction to eBusiness 1
Part 1: Electronic Retailing
1 The Principles of Electronic Retailing 11
2 Retailing Network Technologies 19
3 Retail Terminals 45
4 The Retail (eCommerce) Server 89
Part 2: Creating eBusiness
1 eBusiness Systems Architecture 119
2 Managing eBusiness Knowledge 171
Part 3: Trust, Security and Electronic Money
1 Trust 211
2 Security 221
3 Electronic Money 283
Part 4: Service, Supply and Marketing
1 Service and Support 297
2 Supply Chain Management 329
3 Electronic Marketing 363
Appendices
Appendix A: ePeople: Choosing the Team 397
Appendix B: eBusiness: The Future 409
Bibliography 417
Index 423

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