Table of Contents
Foreword. .......................................................................................................................................... xxvi
.
Ben Shneiderman, University of Maryland, USA
Preface . .............................................................................................................................................. xxx
Acknowledgment............................................................................................................................. xxxvi
Volume I
Section I
General Socio-Technical Theory
Prologue.................................................................................................................................................. 1
Tom Stewart, System Concepts Limited, UK
Chapter I
The Social Requirements of Technical Systems...................................................................................... 3
Brian Whitworth, Massey University - Auckland, New Zealand
Chapter II
The Social Study of Computer Science................................................................................................. 23
Matti Tedre, Tumaini University, Tanzania
Chapter III
Virtual Collaboration and Community.................................................................................................. 39
.
Ann Borda, Victorian eResearch Strategic Initiative (VeRSI), Australia
Jonathan P. Bowen, London South Bank University & Museophile Limited, UK
Chapter IV
The Social Derivation of Technical Systems......................................................................................... 50
David Davenport, Bilkent University, Turkey
Chapter V
Socio-Technical Theory and Work Systems in the Information Age..................................................... 65
Ken Eason, Loughborough University, UK
José Luis Abdelnour-Nocera, Thames Valley University, UK
Chapter VI
An Engagement Strategy for Community Network Research and Design............................................ 78
Peter Day, University of Brighton, UK
Chapter VII
On the Alignment of Organizational and Software Structure................................................................ 94
Cleidson R. B. de Souza, Universidade Federal do Pará, Brazil
David F. Redmiles, Univeristy of California, Irvine, USA
Section II
Socio-Technical Perspectives
Prologue.............................................................................................................................................. 106
Ronald K. Stamper, Independent Scholar, UK
Chapter VIII
Privacy and the Identity Gap in Socio-Technical Systems.................................................................. 110
Catherine Heeney, The University of Oxford, UK
Chapter IX
Privacy Regulation in the Metaverse................................................................................................... 123
Ronald Leenes, Tilburg University, The Netherlands
Chapter X
Leadership of Integrated Teams in Virtual Environments................................................................... 137
David Tuffley, Griffith University, Australia
Chapter XI
Recontextualising Technology in Appropriation Processes................................................................. 153
Monique Janneck, University of Hamburg, Germany
Chapter XII
Explaining Participation in Online Communities................................................................................ 167
Petter Bae Brandtzæg, SINTEF and University of Oslo, Norway
Jan Heim, SINTEF, Norway
Chapter XIII
Cyber Security and Anti-Social Networking....................................................................................... 183
Malcolm Shore, Canterbury University, New Zealand
Chapter XIV
Emerging Cybercrime Variants in the Socio-Technical Space............................................................ 195
Wilson Huang, Valdosta State University, USA
Shun-Yung Kevin Wang, Florida State University, USA
Chapter XV
Developing Innovative Practice in Service Industries......................................................................... 209
Elayne W. Coakes, Westminster Business School, UK
Peter Smith, The Leadership Alliance Inc., Canada
Dee Alwis, Middlesex University, UK
Section III
Socio-Technical Analysis
Prologue.............................................................................................................................................. 222
Mark Aakhus, Rutgers, The State University of New Jersey, USA
Chapter XVI
Using Communication Norms in Socio-Technical Systems................................................................ 224
Hans Weigand, Tilburg University, The Netherlands
Chapter XVII
Socio-Instrumental Pragmatism in Action........................................................................................... 236
Jonas Sjöström, Uppsala University, Sweden
Göran Goldkuhl, Linköping University, Sweden
Chapter XVIII
A Framework for Using Analytics to Make Decisions........................................................................ 251
Paul J. Bracewell, Offlode Ltd., New Zealand
Chapter XIX
The Challenges of Co-Design and the Case of e-Me. ......................................................................... 265
.
Mikael Lind, University of Borås, Sweden
Peter Rittgen, Vlerick Leuven Gent Management School, Belgium
& University of Borås, Sweden
Chapter XX
Formal Analysis of Workflows in Software Development.................................................................. 280
Harry S. Delugach, University of Alabama in Huntsville, USA
Chapter XXI
The Role of Expectations in Information Systems Development. ...................................................... 298
.
Dorit Nevo, York Univeristy, Canada
Brent Furneaux, York Univeristy, Canada
Chapter XXII
Building a Path for Future Communities............................................................................................. 313
Jeff Axup, Mobile Community Design Consulting, USA
Section IV
Socio-Technical Design
Prologue.............................................................................................................................................. 334
Thomas Erickson, IBM T. J. Watson Research Center, USA
Chapter XXIII
Systems Design with the Socio-Technical Walkthrough..................................................................... 336
Thomas Herrmann, University of Bochum, Germany
Chapter XXIV
Applied Pragmatism and Interaction Design....................................................................................... 352
Anders I. Mørch, University of Oslo, Norway
Chapter XXV
A Social Framework for Software Architectural Design..................................................................... 367
Manuel Kolp, Université Catholique de Louvain, Belgium
Yves Wautelet, Université Catholique de Louvain, Belgium
Chapter XXVI
Designing for Trust.............................................................................................................................. 388
Piotr Cofta, British Telecom, UK
Chapter XXVII
Pattern Languages for CMC design..................................................................................................... 402
Dan Dixon, University of the West of England, UK
Chapter XXVIII
Creating Social Technologies to Assist and Understand Social Interactions....................................... 416
Anton Nijholt, University of Twente, The Netherlands
Dirk Heylen, University of Twente, The Netherlands
Rutger Rienks, University of Twente, The Netherlands
Chapter XXIX
A Modern Socio-Technical View on ERP-Systems............................................................................. 429
Jos Benders, Tilburg University, The Netherlands, & Radboud University Nijmegen,
The Netherlands
Ronald Batenburg, Utrecht University, The Netherlands
Paul Hoeken, Radboud University Nijmegen, The Netherlands
Roel Schouteten, Radboud University Nijmegen, The Netherlands
Chapter XXX
Being Face to Face: A State of Mind or Technological Design?......................................................... 440
Mary Allan, University of Canterbury, New Zealand
David Thorns, University of Canterbury, New Zealand
Volume II
Chapter XXXI
Applying Bourdieu to eBay’s Success and Socio-Technical Design................................................... 455
Rebecca M. Ellis, University of Essex, UK
Chapter XXXII
Relationships and Etiquette with Technical Systems. ......................................................................... 473
.
Christopher A. Miller, Smart Information Flow Technologies, USA
Section V
Socio-Technical Implementation
Prologue.............................................................................................................................................. 489
Anton Nijholt, University of Twente, The Netherlands
Chapter XXXIII
Augmenting Actual Life Through MUVEs......................................................................................... 493
Laura Anna Ripamonti, Università degli Studi di Milano, Italy
Ines Di Loreto, Università degli Studi di Milano, Italy
Dario Maggiorini, Università degli Studi di Milano, Italy
Chapter XXXIV
The Role of Affect in an Agent-Based Collaborative E-Learning System Used
for Engineering Education................................................................................................................... 510
Mohamed Ben Ammar, Research Group on Intelligent Machines (REGIM), University of Sfax,
ENIS, Tunisia
Mahmoud Neji, Faculté des Sciences Economiques et de Gestion, University of Sfax, Tunisia
Adel M. Alimi, Research Group on Intelligent Machines (REGIM), University of Sfax,
ENIS, Tunisia
Chapter XXXV
Gaze-Aided Human-Computer and Human-Human Dialogue............................................................ 529
Pernilla Qvarfordt, FX Palo Alto Laboratory, USA
Shumin Zhai, IBM Almaden Research Center, USA
Chapter XXXVI
How to Engage Users in Online Sociability........................................................................................ 544
Licia Calvi, Lessius University College, Belgium
Chapter XXXVII
Socio-Technical Systems and Knowledge Representation.................................................................. 558
Ivan Launders, Sheffield Hallam University, UK
Chapter XXXVIII
Social Support for Online Learning..................................................................................................... 575
Claire de la Varre, University of North Carolina at Chapel Hill, USA
Julie Keane, University of North Carolina at Chapel Hill, USA
Matthew J. Irvin, University of North Carolina at Chapel Hill, USA
Wallace Hannum, University of North Carolina at Chapel Hill, USA
Chapter XXXIX
Enabling Remote Participation in Research........................................................................................ 589
Jeremy Birnholtz, Cornell University, USA
Emilee J. Rader, University of Michigan, USA
Daniel B. Horn, Booz Allen Hamilton, USA
Thomas Finholt, University of Michigan, USA
Section VI
Socio-Technical Evaluation
Prologue.............................................................................................................................................. 605
Starr Roxanne Hiltz, New Jersey Institute of Technology, USA
Chapter XL
Community Collective Efficacy. ......................................................................................................... 608
.
John M. Carroll, The Pennsylvania State University, USA
Mary Beth Rosson, The Pennsylvania State University, USA
Umer Farooq, The Pennsylvania State University, USA
Jamika D. Burge, The Pennsylvania State University, USA
Chapter XLI
An Analysis of the Socio-Technical Gap in Social Networking Sites................................................. 620
Tanguy Coenen, Vrije Universiteit Brussel, Belgium
Wouter Van den Bosch, Katholieke Hogeschool Mechelen, Belgium
Veerle Van der Sluys, Independent Scholar, Belgium
Chapter XLII
Situational Awareness In Collaborative Working Environments......................................................... 636
Olga Kulyk, University of Twente, The Netherlands
Betsy van Dijk, University of Twente, The Netherlands
Paul van der Vet, University of Twente, The Netherlands
Anton Nijholt, University of Twente, The Netherlands
Gerrit van der Veer, Open University, The Netherlands
Chapter XLIII
A Scale of Affective Satisfaction in Online Learning Communities................................................... 651
Janet L. Holland, Emporia State University, USA
Chapter XLIV
Assessing the Social Network Health of Virtual Communities........................................................... 669
David Hinds, Hinds & Associates, USA
Ronald M. Lee, Florida International University, USA
Chapter XLV
Situated Evaluation of Socio-Technical Systems................................................................................ 685
Bertram C. Bruce, University of Illinois at Urbana-Champaign, USA
Andee Rubin, TERC, USA
Junghyun An, University of Illinois at Urbana-Champaign, USA
Chapter XLVI
Cultural Appropriation of Software Design and Evaluation................................................................ 699
Heike Winschiers-Theophilus, Polytechnic of Namibia, Namibia
Section VII
The Future of Socio-Technical Systems
Prologue.............................................................................................................................................. 712
Charles Steinfield, Michigan State University, East Lansing, USA
Chapter XLVII
Resolving Wicked Problems through Collaboration........................................................................... 715
.
Peter J. Denning, Naval Postgraduate School, USA
Chapter XLVIII
The Myth of the e-Commerce Serf to Sovereign Powershift.............................................................. 731
Rachel McLean, Manchester Metropolitan University Business School, UK
Chapter XLIX
Teaching the Socio-Technical Practices of Tomorrow Today. ............................................................ 748
.
Theresa Dirndorfer Anderson, University of Technology, Sydney (UTS), Australia
Chapter L
Socio-Technical Communities: From Informal to Formal?................................................................. 763
Isa Jahnke, Dortmund University of Technology, Germany
Chapter LI
Future Living in a Participatory Way. ................................................................................................. 779
.
Laurence Claeys, Alcatel-Lucent Bell Labs, Belgium
Johan Criel, Alcatel-Lucent Bell Labs, Belgium
Chapter LII
The Impact of Communications Technology on Trust........................................................................ 794
.
Paul Hodgson, British Telecom, UK
Chapter LIII
Good and Evil in the Garden of Emerging Information Technologies................................................ 805
Kenneth E. Kendall, Rutgers University, USA
Julie E. Kendall, Rutgers University, USA
Compilation of References ............................................................................................................... 820
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