Contents
A Note from the Author 11
Introduction: Meeting New People and
Making New Friends 13
Part I. Starting Your Conversations with Confidence 19
1 First Contact—Body Language 21
2 Breaking the Ice and Getting the Conversation Going 35
3 Five Seconds to Success: The Art of Remembering
Names 64
Part ii. Continuing Your Conversations with Wit and Charm 73
4 Keeping the Conversation Going Strong 75
5 Getting Your Ideas Across 96
6 Overcoming Conversational Hang-ups 100
Part III. Endinig Your Conversations with a Great Impression 113
7 Closing Conversations Tactfully 115
8 Making Friends 124
Part IV. Boosting Your Conversations to the Next Level 137
9 Recognizing and Using Conversation Styles 139
10 Talking to People from Other Countries 152
11 Customs That Influence Cross-Cultural
Conversations 163
12 Five Golden Rules of Mobile Phone Etiquette 172
13 E-mail and On-line Chat Rooms: Making
Conversation and Friends in Cyberspace 178
14 Improving Your Conversations 190
15 50 Ways to Improve Your Conversations 197
Conclusion 201
Index 203
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