Wireless Internet Enterprise Applications

Contents
List of Illustrations x
List of Tables xii
Acknowledgments xiv
Introduction xv
About the Author xx
Chapter 1 Wireless Internet Enterprise Applications 1
The Network Computing Model 1
The Client/Server Model 2
The Internet-centric Model 4
A Pervasive Computing Model 6
Wireless Internet Enterprise Applications 10
Chapter 2 A Wireless Primer 15
Basic Wireless Network Architecture 15
Wireless Data Networks 17
Basics of Data Transmission 18
Wireless Network Technologies: Past, Present, and Future 20
Chapter 3 Market Drivers 25
Mobile Subscriber Growth and Market Potential 26
Trends in Component Technologies 27
Processing Power 27
Memory 28
Power Consumption 29
New Standards and Technologies 29
Less Powerful CPUs 31
Limited Memory 31
Restricted Power Consumption 31
Small Displays 31
Difficult Input Devices 32
Limited Bandwidth 32
Latency 32
Standards and Technologies 32
The Internet Revolution 40
Wireless Data Moves toward Ubiquity 42
Need to Streamline Enterprise Information 43
Convergence of Computing and Communications Industries 43
Competition 44
Consumer Awareness and Demand 44
Chapter 4 The Wireless Internet Applications and Services Landscape 47
Consumer Applications 47
Wireless Portals 47
Personal Organizers 55
Transactional Services 55
Ecommerce Services 58
Entertainment 59
Communications 60
Location-Based Services 60
Corporate Applications 61
Voice Portals 61
Enterprise Applications 61
Dispatch and Deliver 62
Field Service 63
Sales Force Automation 63
Remote IT Monitoring 64
Remote Access to Intranets 64
Health Care 64
Chapter 5 Technology Landscape 67
Computing Technologies 68
Transcoding and Markup Languages (MLs) 68
Wireless Application Protocol 80
Speech Recognition 82
Jini 84
Motion Picture Experts Group 7 (MPEG7) 85
IP-Based Technologies 86
Mobile IP 87
Internet Protocol Version 6 (IPv6) 87
IPsec 87
VoIP/FoIP 87
HTTP-NG 88
Compression and Encryption 90
Personalization 91
Biometrics 94
Face Recognition 95
Finger Scanning 95
Hand Geometry 96
Finger Geometry 96
Iris Recognition 96
Palm Biometrics 96
Retina Biometrics 96
Signature Biometrics 96
Voice Biometrics 97
False Rejection and False Acceptance 97
Smart Cards 98
Synchronization 98
Mobile Agents 99
Smart Materials 101
Eink 101
Micropayments 102
Wireless Technologies 103
Short Message Service (SMS) 103
Wireless Local and Personal Area Networks (LAN
and PAN) 104
Automatic Identification and Data Capture (AIDC)
Technologies 106
2.5G and 3G Wireless Technologies 107
Position Location Technologies 108
Network-centric Approaches 109
Handset-centric Approach: The Global Positioning System 113
Satellite Technologies 115
Smart Antennas 116
Technology Ecosystem 116
Chapter 6 Players 119
The Value Chain 119
Content Providers 121
Aggregators 121
Middleware Software Providers 122
System Developers and Service Providers 123
Voice Recognition 124
Synchronization 124
Infrastructure Providers 125
Network Operators and Wireless Service Providers 126
Device Manufacturers 130
Consumers 134
Chapter 7 Evaluating Wireless Internet Solutions 135
Extending the Email Platform 136
Microsoft Exchange 136
Lotus Notes 139
Extending Existing Web-Based Applications to
Wireless Devices 140
HTML Sites 140
AvantGo 141
Palm 142
Windows CE 143
Building New Ebusiness Solutions 144
The Presentation Layer: The User Interface 145
The Business Logic Layer 146
The Services Layer 146
Session Management for Wireless Platforms 147
HDML or WML? 147
Developer Tools 149
WAP 149
Palm 150
WinCE 150
EPOC 151
ATVEF 151
VoiceXML 151
XML 152
Definition and Implementation Checklist 152
Requirements 152
Implementation 153
Chapter 8 Wireless Internet Strategy: Critical
Success Factors and Guiding Principles 155
Clear Strategy and Goal 156
Competitive Analysis 157
Affinity of Service and Devices Analysis 157
Aggregation of Content 158
Usability 159
Non-PC Devices 160
Know Your Users 160
Interfaces for Handheld Devices 160
Simplify 162
Keep Text Concise 162
Additional Usability Tips 162
Issues in Developing Speech Recognition-Based Applications 163
Specifications and Emerging Technologies 163
Interoperability 164
Internationalization 164
Prototypes and Trials 165
Personalization and Configuration 165
Security 165
Forging Synergetic Relationships 166
Learning from Web Site Building Experience 166
Billing and Pricing 166
QoS and SLA 167
Detection and Prevention of Fraud 168
Types of Wireless Fraud 169
Solutions to Wireless Fraud 170
Credit Card Fraud and Solutions 170
Mcommerce Fraud and Solutions 171
Keep It Simple 172
Respect Consumer Privacy 173
Existing Infrastructure and Backward Compatibility 173
Monitor the Network 173
Chapter 9 Wireless Internet Tomorrow 175
Semiconductor Technology 176
Displays and Devices 177
Biometrics 178
Networks 180
The Napster Model 181
Wireless Internet as an Interface to Technologies 181
Chapter 10 The Last Word 183
Enterprise Applications 185
Expense Reporting 185
Project Management 186
IT Network Alarm and Monitoring 187
Vertical Industry Applications 188
Health Care 188
Retail 189
Transportation 189
Field Services 189
Financial Services 190
Utilities 190
Conclusion 191
Appendix A Useful URLs 193
Appendix B Acronyms 209
References and Recommended Readings 217
Index 223


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