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Saturday, April 23, 2011

Implementing and Managing eGovernment






Contents
List of Figures viii
List of Tables x
Introduction 1
Terminology 2
1 Understanding eGovernment 3
1.1 Understanding eGovernment as Information Systems 4
1.2 Understanding eGovernment Management 7
Activities 11
PART 1: MANAGING EGOVERNMENT 15
2 Approaches to Management of eGovernment Systems 17
2.1 The Centralized Approach to eGovernment
Systems Responsibilities 18
2.2 The Decentralized Approach to eGovernment
Systems Responsibilities 24
2.3 Resolving the Contradictions via a Hybrid
Approach to eGovernment 28
2.4 Approach Trends and Determinants 32
Activities 39
3 eGovernment Strategy 42
3.1 An Overview of eGovernment Strategic Planning 42
3.2 The Steps of eGovernment Strategic Planning 45
3.3 Problems and Ways Forward for eGovernment Planning 60
Activities 66
4 Managing Public Data 71
4.1 Problems with Public Data Quality 72
4.2 Hard Solutions to Public Data Quality Problems 77
4.3 Soft Solutions to Public Data Quality Problems 79
4.4 Hybrid Approaches to Public Data Quality 86
Activities 91
5 Core Management Issues for eGovernment 94
5.1 Position 94
5.2 People 101
5.3 Pelf 107
5.4 Projects 109
5.5 Politics 120
Activities 125
6 Emerging Management Issues for eGovernment 128
6.1 Performance 128
6.2 Policies on Public Data 136
6.3 Policies on Other Issues 146
Activities 151
PART 2: IMPLEMENTING EGOVERNMENT 155
7 eGovernment System Lifecycle and Project Assessment 157
7.1 The System Lifecycle 157
7.2 Project Assessment 162
Activities 170
8 Analysis of Current Reality 172
8.1 Methods of Analysis 172
8.2 Recording Techniques 178
Activities 189
9 Design of the New eGovernment System 192
9.1 Setting Objectives 193
9.2 Information Design 194
9.3 Technology Design 198
9.4 Process Design 202
9.5 Human Systems Design 204
9.6 Evaluating Proposals and Alternative Designs 206
Activities 212
10 eGovernment Risk Assessment and Mitigation 216
10.1 Risk Assessment Through Gap Analysis 217
10.2 Risk Mitigation Through Gap Prevention
or Reduction 220
10.3 Change Management: Addressing the Gap of
Stakeholder Objectives and Values 225
10.4 Conclusion: The Applicability of These Techniques 235
Activities 237
11 eGovernment System Construction, Implementation
and Beyond 240
11.1 Procurement for eGovernment Systems 241
11.2 Final Construction of the eGovernment System 246
11.3 Introduction of the eGovernment System 248
11.4 Post-Implementation Tasks 253
11.5 eGovernment Monitoring, Evaluation and Maintenance 256
Activities 260
12 Developing eGovernment Hybrids 265
12.1 Uniting the ‘E’ and the ‘Government’ of
eGovernment through Hybrids 266
12.2 Implications of Hybridization for eGovernment 268
Activities 272
References 274
Index 285


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