Contents
Introduction 1
PART 1: Communication Skills
1. The Iportance of Communication 5
2. Interpersonal Communication 12
3. Helping People to Like You 22
4. Dealing with People 34
5. Giving and Taking Instruction Effectively 43
6. Body Language 51
7. Written Communication: The most dangerous form 57
of communication
8. Telephone Communication 70
9. Meetings 75
PART 2: Presenting to Win
10. Presentation Skills 83
11. Nervous Tension 87
12. Preparation 91
13. Content 96
14. Your Audience 103
15. Visual Aids 106
16. Your Appearance & Attitude 109
17. Delivery 112
18. Develop Good Habits 118
19. Ditch the Bad Habits 121
20. Questions 125
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