Troubleshooting Microsoft Technologies

Troubleshooting Microsoft Technologies: The Ultimate Administrator's Repair Manual
By Chris Wolf

Publisher : Addison Wesley
Pub Date : July 04, 2003
ISBN : 0-321-13345-5
Pages : 736


Many IT professionals have long considered the practice of troubleshooting to be more of an art than a science. However, with the right methodology, anyone can systematically analyze and repair problems affecting an individual computer or an entire network. All it requires is an understanding of the technologies involved, knowledge of the available tools, and insight into the most common system and application issues.

Troubleshooting Microsoft Technologies is the first complete guide to troubleshooting the vast interrelationships of Microsoft network technologies. This book begins by introducing readers to the fundamentals of networks and troubleshooting. After documenting the available Microsoft troubleshooting tools, the author then attacks technology-specific problems chapter by chapter. A concise technical introduction at the outset of each chapter quickly brings readers up to speed on the technologies involved.

Key topics covered include:
* Client-server issues, including XP-related problems
* Office XP application and file faults
* Disk failures
* Domain Name Service (DNS), including client configuration, server configuration and replication, zone configuration, and Active Directory integration
* Windows Internet Naming Service (WINS), including server and database configuration and database replication
* Dynamic Host Configuration Protocol (DHCP), including DHCP clients and servers and relay agents
* Network and application services such as RIS, print services, terminal services, and DFS
* Routing and Remote Access Service (RRAS), including Network Address Translation (NAT), Virtual Private Networks (VPNs), and Remote Access Servers (RAS)
* Active Directory (AD), including group policies, domains, trusts, replication, service integration, and security

Copyright
Preface
Acknowledgments
Chapter 1. Introduction
Chapter 2: Fundamental Networking
Chapter 3: Troubleshooting Techniques
Chapter 4: Monitoring and Diagnostic Tools
Chapter 5: Client-Server Troubleshooting
Chapter 6: Office XP
Chapter 7: Disk Subsystems
Chapter 8: DNS
Chapter 9: WINS
Chapter 10: DHCP
Chapter 11: Network and Application Services
Chapter 12: Routing and Remote Access
Chapter 13: Active Directory
Appendices
Summary
Chapter 2. Fundamental Networking
Network Protocols
Name Resolution with DNS
WINS
DHCP Overview
Need More Knowledge?
Summary
Chapter 3. Troubleshooting Techniques
Optimism versus Pessimism
Troubleshooting Process Overview
Identifying the Problem
Documenting the History of the Problem
Analyzing the Current Environment
Documenting Processes Involved in the Problem
Eliminating What's Right
Correcting the Problem
Testing the Corrective Action
Following Up
Summary
Chapter 4. Monitoring and Diagnostic Tools
Operating System Tools
Disk Management Tools
Network Monitoring and Troubleshooting Tools
Performance Monitoring Tools
Security Management Tools
System Management Tools
Troubleshooting Wizards
Freeware Tools
Summary
Chapter 5. Client-Server Troubleshooting
Troubleshooting Tools
Troubleshooting System Startup
Disabling Services and Drivers with the Recovery Console
Repairing the OS Installation
Troubleshooting System Shutdown
Troubleshooting Devices
Troubleshooting Fax Problems
Troubleshooting Display Problems
Troubleshooting Internet Connection Sharing
Troubleshooting Application Compatibility
Summary
Chapter 6. Office XP
Office Troubleshooting Tools
Troubleshooting Office Setup
Access Errors and Solutions
Excel Errors and Solutions
Outlook Errors and Solutions
PowerPoint Errors and Solutions
Word Errors and Solutions
Summary
Chapter 7. Disk Subsystems
Windows Server 2003/XP Disk Architecture 101
Disk Troubleshooting Tools
Diagnosing and Repairing Boot Sector and MBR Problems
Repairing Failed Disks with Disk Management
Common Stop Messages
Summary
Chapter 8. DNS
DNS Architecture
DNS Troubleshooting Tools
Troubleshooting DNS Clients
Troubleshooting DNS Servers
Summary
Chapter 9. WINS
WINS Architecture
WINS Troubleshooting Tools
Troubleshooting WINS Clients
Troubleshooting WINS Servers
Troubleshooting Replication
Troubleshooting WINS-DHCP Integration
Recovering a Corrupted WINS Database
Summary
Chapter 10. DHCP
DHCP Architecture
DHCP Troubleshooting Tools
Troubleshooting DHCP Clients
Troubleshooting DHCP Servers
Summary
Chapter 11. Network and Application Services
The Lay of the Land
Network Service Troubleshooting Tools
Troubleshooting Printers
Troubleshooting Terminal Services
Troubleshooting DFS
Troubleshooting Remote Installation Services
Troubleshooting NetWare Integration
Summary
Chapter 12. Routing and Remote Access
RRAS Architecture
RAS Troubleshooting Tools
Troubleshooting RAS
Troubleshooting Routing
Troubleshooting VPN Access
Summary
Chapter 13. Active Directory
AD Architectural Overview
What's New?
AD Troubleshooting Tools
Troubleshooting Domain Controllers
Troubleshooting Replication
Troubleshooting Group Policy Objects
Troubleshooting the AD Schema
Troubleshooting Trusts
AD Backup and Recovery
Summary
Appendix A. Troubleshooting Command Line Reference
acldiag (ST)
arp
atmadm
bootcfg
cacls
chkdsk
chkntfs
dcdiag (ST)
defrag
dfsutil (ST)
dhcploc (ST)
dmdiag (ST)
dnscmd (ST)
dnslint (ST)
driverquery
efsinfo (ST)
eventquery
eventtriggers /create
eventtriggers /delete
eventtriggers /query
fsutil behavior
fsutil dirty
fsutil file
fsutil fsinfo
fsutil hardlink
fsutil objectid
fsutil quota
fsutil reparsepoint
fsutil sparse
fsutil USN
fsutil volume
ftonline (ST)
getmac
gpresult
gpupdate
health_chk (ST)
hostname
iasparse (ST)
ipxroute
lpq
memsnap (ST)
nbtstat
netdiag (ST)
net start | stop | pause | continue
net statistics
net session
net view
Netsh RAS Diagnostics
netsh routing
netsh wins
netstat
nltest (ST)
nslookup
pagefileconfig /change
pagefileconfig /create
pagefileconfig /delete
pagefileconfig /query
pathping
pfmon (ST)
ping
pmon (ST)
portqry (ST)
prndrvr.vbs
prnmngr.vbs
prnqctl.vbs
query
recover
reset session
route
sfc
systeminfo
takeown
taskkill
tasklist
telnet
tracert
Appendix B. Common Error Codes and Messages
Device Errors
Stop Errors
Appendix C. Third-Party Tools
Executive Software
FullArmor—FAZAM 2000
SmartLine
TechTracker
Tsarfin
Wildpackets—iNetTools

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