Integrating Tivoli Products

Contents
Notices . . . . . . . . . . . . . . . . . . . . . ix
Trademarks . . . . . . . . . . . . . . . . . . . x
Preface . . . . . . . . . . . . . . . . . . . . . xi
The team who wrote this book . . . . . . . . . . xi
Become a published author . . . . . . . . . . . . xv
Comments welcome. . . . . . . . . ... . . . . . . xvi
Part 1. Introduction . . . . . . . . . . . . . . . 1
Chapter 1. Integration overview. . . . . . . . . . 3
1.1 Integration overview . . . . . . . . . . . . . 4
1.2 Aspects of integration . . . . . . . . . . . . 5
1.3 Product coverage . . . . . . . . . . . . . . . 6
1.4 Document organization . . . . . . . . . . . . 6
Chapter 2. Integration scenarios . . . . . . . . . 9
2.1 Overview of the scenarios . . . . . . . . . . 10
2.2 Common elements . . . . . . . . . . . . . . . 12
2.3 Lab configuration. . . . . . . . . . . . . . . 13
Part 2. Implementation . . . . . . . . . . . . . . 15
Chapter 3. Product installation overview . . . . . 17
3.1 Installation overview . . . . . . . .. . . . . 18
3.1.1 Agent deployment . . . . . . . . . . . . . . 18
3.1.2 Resiliency and high availability . . . . . . 19
3.2 IBM Service Management products . . .. . . . . 19
3.2.1 IBM Service Management . . . . . . . . . . . 20
3.2.2 IBM Tivoli Application Dependency Discovery Manager. . . 22
3.2.3 IBM Tivoli Provisioning Manager. . . . . . . . . . . . . 24
3.3 IBM Tivoli Monitoring family . . . . . . . . . . . . . . . 28
3.4 IBM Tivoli Netcool installation overview . . . . . . . . . 34
3.4.1 Netcool product versions. . . . . . . . . . . . . . .. . 35
3.4.2 Configuration. . . . . . . . . . . . . . . . . . . . . . 35
3.4.3 Installation results . . . . . . . . . . . . . . . . . . 37
3.5 IBM Tivoli Workload Scheduler . . . . . . . . . . .. . . . 39
3.6 IBM Tivoli Usage and Accounting Manager . . . . . .. . . . 41
3.7 IBM Tivoli Storage Productivity Center for Data . .. . . . 44
Chapter 4. Security integration . . .. . . . . . . . . . . . . 45
4.1 Background security concepts . . . . . . . . . . . . . . . 46
4.1.1 Lightweight Directory Access Protocol . .. . . . . . . . 46
4.1.2 WebSphere federated repositories . . . . . . . . . . . . 48
4.1.3 External authentication . . . . . . . . .. . . . . . . . 50
4.1.4 Single sign-on . . . . . . . . . . . . . . . . . . . . . 51
4.2 Security setup overview . . . . . . . . . .. . . . . . . . 53
4.2.1 IBM Tivoli Directory Server implementation . . . . . . . 54
4.2.2 Security setup considerations . . . . . . .. . . . . . . 54
4.2.3 Setting up LDAP authentication for federated repositories . 55
4.2.4 Setting up single sign-on on multiple WebSphere cells . 55
4.3 Integrated Solution Console setup . . . . . . . . . . . . 56
4.3.1 LDAP authentication setup . . . . . . . . . . . . . . . 56
4.3.2 Single sign-on setup . . . . . . . . . . . . . . . . . . 67
4.4 Tivoli Process Automation Engine security setup . . . . . 73
4.4.1 LDAP configuration in WebSphere Application Server . . . 74
4.4.2 Single sign-on configuration in WebSphere Application Server . 84
4.4.3 VMMSYNC configuration . . . . . . . . . . . . . . . . . 87
4.5 IBM Tivoli Application Dependency Discovery Manager security setup . . 92
4.6 IBM Tivoli Netcool products LDAP configuration. . . . . . 95
4.6.1 IBM Tivoli Netcool/OMNIbus LDAP configuration . . . . . 95
4.6.2 Configuring Tivoli Integrated Portal LDAP . . . . . . . 103
4.6.3 IBM Tivoli Netcool/Impact LDAP Configuration. . . . . . 114
4.7 IBM Tivoli Monitoring. . . . . . . . . . . . . . . . . . . 120
4.7.1 Configuring Tivoli Enterprise Portal Server to authenticate to an LDAP repository 120
4.7.2 Work-around for security problem. . . . . . . . . . . . .126
4.8 IBM Tivoli Storage Productivity Center . . . . . . . . . . 127
Chapter 5. Data integration . . . . . . . . . . . . . . . . . .129
5.1 Data integration overview . . . . . . . . . . . . . . . . .130
5.1.1 Common Data Model . . . . . . . . . . . . . . . . . . . .130
5.1.2 IDML data . . . . . . . . . . . . . . . . . . . . . . . .132
5.2 Resource data integration . . . . . . . . . . . . . . . . .135
5.2.1 IBM Tivoli Integration Composer . . . . . . . . . . . . .136
5.2.2 Promoting Actual CIs to Authorized CIs . . . . . . . . . 137
5.2.3 IBM Tivoli Provisioning Manager integration. . . . . . . 142
5.2.4 IBM Tivoli Monitoring integration. . . . . . . . . . . . 150
5.2.5 IBM Tivoli Business Service Manager integration. . . . . 155
5.2.6 IBM Tivoli Network Manager for IP integration . . .. . . 163
5.3 Event data integration . . . . . . . . . . . . . . . . . . 176
5.3.1 IBM Tivoli Netcool/OMNIbus and IBM Tivoli Monitoring . . 177
5.3.2 IBM Tivoli Netcool/OMNIbus and IBM Tivoli Service Request Manager integration . . 194
5.4 Reports integration . . . . . . . . . . . . . . . .. . . . 218
5.4.1 Tivoli Common Reporting . . . . . . . . . . . . .. . . . 218
5.4.2 Importing the report package . . . . . . . . . . . . . . 221
5.4.3 Available reports for Tivoli Common Reporting. . . . . . 227
5.5 Other data integration . . . . . . . . . . . . . . . . . . 229
Chapter 6. Navigation integration . . . . . . . . . . .. . . . 231
6.1 Navigation integration overview . . . . . . . . . .. . . . 232
6.2 Building a target URL . . . . . . . . . . . . . . .. . . . 232
6.2.1 IBM Tivoli Application Dependency Discovery Manager. . . 233
6.2.2 Tivoli Process Automation Engine-based products. . . . . 235
6.2.3 Tivoli Enterprise Portal . . . . . . . . . . . . . . . . 245
6.2.4 Tivoli Integrated Portal . . . . . . . . . . . . . . . . 249
6.2.5 IBM Tivoli Netcool/Webtop Active Event List . . . . .. . 254
6.2.6 IBM Tivoli Netcool/Impact operator view. . . . . . . . . 255
6.2.7 IBM Tivoli Storage Productivity Center for Data . . .. . 255
6.3 Launching out capabilities . . . . . . . . . . . . . . . . 261
6.3.1 IBM Tivoli Application Dependency Discovery Manager. . . 261
6.3.2 IBM Service Management products . . . . . . . . . . .. . 266
6.3.3 IBM Tivoli Monitoring. . . . . . . . . . . . . . . . . . 277
6.3.4 IBM Tivoli Network Manager for IP . . . . . . . . . .. . 286
6.3.5 IBM Tivoli Business Service Manager. . . . . . . . . . . 296
6.3.6 IBM Tivoli Netcool/Webtop Active Event List . . . . .. . 309
6.3.7 IBM Tivoli Storage Productivity Center for Data . . .. . 318
Chapter 7. Self monitoring and management. . . . . . . . . . . 321
7.1 Self monitoring overview . . . . . . . . . . . . . . . . . 322
7.2 IBM Tivoli Provisioning Manager agent. . . . . . . . . . . 322
7.2.1 Requirements . . . . . . . . . . . . . . . . . . . . . . 323
7.2.2 Installation . . . . . . . . . . . . . . . . . . . . . . 323
7.2.3 Configuration. . . . . . . . . . . . . . . . . . . . . . 324
7.3 IBM Tivoli Business Service Manager agent . . . . . . .. . 326
7.3.1 Requirements . . . . . . . . . . . . . . . . . . . . . . 326
7.3.2 Installation and configuration . . . . . . . . . . . . . 327
7.4 IBM Tivoli Netcool/OMNIbus monitoring agent . . . . . .. . 327
7.4.1 Requirements . . . . . . . . . . . . . . . . . . . . . . 327
7.4.2 Implementation . . . . . . . . . . . . . . . . . . . ... 328
7.5 IBM Tivoli Application Dependency Discovery Manager . . .. 328
7.5.1 Requirements . . . . . . . . . . . . . . . . . . . . . . 329
7.5.2 Implementation . . . . . . . . . . . . . . . . . . . . . 329
7.6 IBM Tivoli Network Manager for IP monitoring . . . . . . . 330
7.6.2 Implementation . . . . . . . . . . . . . . . . . . . . . 331
7.7 IBM Tivoli Workload Scheduler agent monitoring . . . . . . 331
7.7.1 Requirements . . . . . . . . . . . . . . . . . . . . . . 332
7.7.2 Configuration. . . . . . . . . . . . . . . . . . . . . . 332
7.8 IBM Tivoli Netcool/Impact self-monitoring agent . .. . . . 336
Part 3. Scenario walk-through . . . . . . . . . . . . .. . . . 339
Chapter 8. Operational drill down . . . . . . . . . . .. . . . 341
8.1 Scenario overview. . . . . . . . . . . . . . . . . . . . . 342
8.2 Scenario setup . . . . . . . . . . . . . . . . . . . . . . 343
8.2.1 Defining a new dashboard workspace . . . . . . . . . . . 344
8.2.2 Launching an IBM Tivoli Application Dependency Discovery Manager
window within Tivoli Enterprise Portal. . . . . . . . . . . . 347
8.2.3 Launching IBM Tivoli Provisioning Manager . . . . . . . 350
8.2.4 Launching IBM Tivoli Network Manager for IP . . . . . . 353
8.3 Sample walk-through. . . . . . . . . . . . . . . . . . . . 355
8.4 Summary of benefits . . . . . . . . . . . . . . . . . . . 363
Chapter 9. Automated application management scenario . . . . . 365
9.1 Scenario overview. . . . . . . . . . . . . . . . . . . . . 366
9.2 Scenario setup . . . . . . . . . . . . . . . . . . . . . . 367
9.2.1 Setting the managed system name. . . . . . . . . . . . . 367
9.2.2 Setting up the Common Event Console . . . . . . . . . . 369
9.2.3 Navigation from Tivoli Enterprise Portal . . . . . . . . 377
9.2.4 Tivoli Enterprise Portal to IBM Tivoli Application Dependency Discovery
Manager integration specifics . . . . . . . . . . . . . . . . 381
9.2.5 IBM Tivoli Provisioning Manager integration specifics . 384
9.3 Sample walk-through. . . . . . . . . . . . . . . . . . . . 387
9.4 Summary of benefits . . . . . . . . . . . . . . . . . . . 402
Chapter 10. Executive IBM Tivoli Business Service Manager scenario. 403
10.1 Scenario overview. . . . . . . . . . . . . . . . . . . . 404
10.2 Scenario setup . . . . . . . . . . . . . . . . . . . . . 405
10.3 Sample walk-through. . . . . . . . . . . . . . . . . . . 405
10.4 Summary of benefits . . . . . . . . . . . . . . . . . . . 410
Chapter 11. Change and release management scenario. . . . . . 413
11.1 Scenario overview. . . . . . . . . . . . . . . . . . . . 414
11.1.1 Products involved . . . . . ..... . . . . . . . . . . . 415
11.1.2 Adoption route. . . . . . . . . . . . . . . . . . . . . 415
11.2 Scenario setup . . . . . . . . . . . . . . . . . . . . . 417
11.3 Sample walk-through. . . . . . . . . . . . . . . . . . . 418
11.4 Summary of benefits . . . . . . . . . . . . . . . . . . . 438
Abbreviations and acronyms . . . . . . . . . . . . . . . . . . 439
Related publications . . . . . . . . . . . . . . . . . . . . . 443
IBM Redbooks and IBM Redpaper publications. . . . . . . . . . 443
Online resources . . . . . . . . . . . . . . . . . . . . . . . 446
How to get IBM Redbooks publications . . . . . . . . . . . . . 450
Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . 450
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 451

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