human Computer Interaction research in Web design and evaluation

Table of Contents
Preface...........................................vi

Section I: Introduction and Theoretical Foundations
Chapter I
The Usability Engineering Behind User-Centered Processes for Web Site
Development Lifecycles..........................................1
Theresa A. O’Connell, Humans & Computers, Inc., USA
Elizabeth D. Murphy, U.S. Census Bureau, USA
Chapter II
How Users View Web Pages: An Exploration of Cognitive and Perceptual
Mechanisms......................................................22
Rebecca A. Grier, Aptima, Inc., USA
Philip Kortum, Rice University, USA
James T. Miller, AT&T Labs, USA
Chapter.III
A.Qualitative.Study.in.User’s.Information-Seeking.Behaviors.on.Web.Sites:.
A.User-Centered.Approach.to.Web.Site.Development................42
Napawan Sawasdichai, King Mongkut’s Institute of Technology,
Ladkrabang, Thailand

Section.II:.Analysis
Chapter.IV
Understanding.the.Nature.of.Task.Analysis.in.Web.Design......78
Rod Farmer, The University of Melbourne, Australia
Paul Gruba, The University of Melbourne, Australia

Section.III:.Design
Chapter.V
From.Behavior.to.Design:.Answering.the.Questions.of.Who.and.What.to.Build.
Human-Centered.Products.and.Information.Systems..............108
Catherine Forsman, USA
Chapter.VI
Design.Methods.for.Experience.Design............. 130
Marie Jefsioutine, University of Central England - Birmingham, UK
John Knight, University of Central England - Birmingham, UK
Chapter.VII
Innovations.in.Collaborative.Web.Design:.Methods.to.Facilitate.
Team.Learning.During.Design.......................................148
Madelon Evers, Human Shareware, Kapelstraat, The Netherlands
Chapter.VIII
Information.Architecture.and.Navigation.Design.for.Web.Sites.....165
David Benyon, Napier University, Scotland
Chapter.IX
A.Methodology.for.Web.Accessibility.Development.and.Maintenance.... 185
Julio Abascal, University of the Basque Country, Spain
Myriam Arrue, University of the Basque Country, Spain
Markel Vigo, University of the Basque Country, Spain

Section IV: Evaluation
Chapter X
Usability Evaluation...........................................209
Zhijun Zhang, UsabilityHome.com, USA
Chapter XI
Walkthroughs in Web Usability: Cognitive, Activity, and Heuristic
Walkthrough................................................... 229
Hokyoung Ryu, Massey University, New Zealand
Chapter XII
User-Centered Evaluation of Personalized Web Sites:
What’s Unique?...................................................... 257
Sherman R. Alpert, IBM T. J. Watson Research Center, USA
John G. Vergo, IBM T. J. Watson Research Center, USA
Chapter XIII
Remote Usability Evaluation of Web Interfaces............................ 273
Naouel Moha, University of Montreal, Canada
Ashraf Gaffar, Concordia University, Canada
Gabriel Michel, University of Metz, France
Chapter XIV
Modelling Interactive Behavior with a Rational Cognitive Architecture............. 290
David Peebles, University of Huddersfield, UK
Anna L. Cox, University College London, UK
About the Editors............ 310
About the Authors............ 311
Index ........................316

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