IT Services Portfolio Management Best Practice Handbook

Service Portfolio Management Workbook
Table of Contents
INTRODUCTION ROADMAP .................................................................................................. 5
SERVICE PORTFOLIO MANAGEMENT PRESENTATION................................................... 9
SUPPORTING DOCUMENTS ............................................................................................... 29
Objectives and Goals ......................................................................................................... 31
Use of the Service Portfolio................................................................................................ 37
Example Service Catalogue ............................................................................................... 41
Service Catalogue .............................................................................................................. 43
Service Catalogue 1 ........................................................................................................... 53
Service Catalogue 2 ........................................................................................................... 71
Business Justification Document ..................................................................................... 103
Service Design – The Big Picture .................................................................................... 109
Key Links, Inputs and Outputs of Service Design............................................................ 111
Roles & Responsibilities of the Product Manager............................................................ 113
Reports, KPI’s and other Metrics ..................................................................................... 117
Communication Plan ........................................................................................................ 123
IMPLEMENTATION & PROJECT PLAN ............................................................................. 131
FURTHER INFORMATION.................................................................................................. 141



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