Comparison-Shopping Services and Agent Designs

Table of Contents
Preface . ...............................................................................................................................................xiii
Chapter I
Comparison-Shopping Services and Agent Design: An Overview ........................................................ 1
Yun Wan, University of Houston-Victoria, USA
Chapter II
The Next Generation of Shopbots: Semantic Interoperability and Personalization.............................. 19
Maria Fasli, University of Essex, UK
Chapter III
A Mediation Architecture for Global Comparison Services.................................................................. 37
Hongwei Zhu, Old Dominion University, USA

Stuart E. Madnick, Massachusetts Institute of Technology, USA
Chapter IV
The Ef.ciency of Dif ferent Search Patterns in Electronic Market........................................................ 55
Theresa Lauraeus-Niinivaara, Helsinki School of Economics, Finland

Timo Saarinen, Helsinki School of Economics, Finland
Anne Sunikka, Helsinki School of Economics, Finland
Anssi Öörni, Helsinki School of Economics, Finland
Chapter V
Price, Product Complexity, and Durability in Comparison Shopping................................................... 74
Makoto Nakayama, DePaul University, USA
Norma Sutcliffe, DePaul University, USA
Chapter VI
Evaluation of Fuzzy Models to Support Online-Trust Assessment....................................................... 90
Fahim Akhter, Zayed University, Dubai, UAE

Zakaria Maamar, Zayed University, Dubai, UAE
Chapter VII
Comparison-Shopping Channel Selection by Small Online Vendors: An Exploratory Study............ 101 .
Yun Wan, University of Houston-Victoria, USA

Nan Hu, Singapore Management University, Singapore
Chapter VIII
Comparison Shopping Behaviour in Online Environments: The Case of Spanish E-Shoppers.......... 119
Carla Ruiz Mafé, University of Valencia, Spain

Silvia Sanz Blas, University of Valencia, Spain
Chapter IX
Service Features, Customer Convenience, and Shopping Intention in the Context of Mobile
Commerce............................................................................................................................................ 134
Wen-Jang (Kenny) Jih, Middle Tennessee State University, USA

Chapter X
How Good is Your Shopping Agent? Users’ Perception Regarding Shopping Agents’
Service Quality.................................................................................................................................... 151
.
Călin Gurău, GSCM–Montpellier Business School, France

Chapter XI
Multi-Channel Retailing and Customer Satisfaction........................................................................... 165
Patricia T. Warrington, Texas Christian University, USA

Adam Hagen, Purdue University, USA
Richard Feinberg, Purdue University, USA
Chapter XII
Evolution of Web-Based Shopping Systems: Characteristics and Strategies...................................... 178
Changsu Kim, Yeungnam University, Korea

Robert D. Galliers, Bentley College, USA, & London School of Economics, UK
Kyung Hoon Yang, University of Wisconsin–La Crosse, USA
Jaekyung Kim, University of Nebraska–Lincoln, USA
Chapter XIII
Exogenous and Endogenous Antecedents of Online Shopping in a Multichannel Environment:
Evidence from a Catalog Retailer in the German-Speaking World .................................................... 196
Maria Madlberger, Vienna University of Economics and Business Administration, Austria

Chapter XIV
Examining Online Purchase Intentions in B2C E-Commerce: Testing an Integrated Model . ........... 217
C. Ranganathan, University of Illinois at Chicago, USA

Sanjeev Jha, University of Illinois at Chicago, USA
Chapter XV
An Exploratory Study of Consumer Adoption of Online Shopping: Mediating Effect of Online
Purchase Intention . ............................................................................................................................. 235
Songpol Kulviwat, Hofstra University, USA

Ramendra Thakur, Utah Valley State College, USA
Chiquan Guo, The University of Texas–Pan American, USA
Chapter XVI
Can Web Seals Work Wonders for Small E-Vendors in the Online Trading Environment?
A Theoretical Approach ...................................................................................................................... 251
Xiaorui Hu, Saint Louis University, USA

Yuhong Wu, William Paterson University, USA
Glossary.............................................................................................................................................. 272
Compilation of References................................................................................................................ 277
About the Contributors..................................................................................................................... 308
Index.................................................................................................................................................... 314


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