The Executives Guide to Information Technology

Contents
P ART I
The Effective IT Organization
1 The IT Dilemma 3
2 Sources and Causes of IT Ineffectiveness 18
3 Information Technology Costs 35
P ART II
Managing the IT Department
4 The IT Organization 63
5 The IT Director 94
6 IT Direction and Standard Setting 112
7 IT Operations 151
8 Application Management 187
9 IT Human Resource Practices 220
10 Vendor Selection 257
11 Vendor Management 322
P ART III
Senior Executive IT Management
12 Working with the Business 345
13 IT Budgeting and Cost Management 357
14 Effective Decision Making and Risk Management 385
15 IT Demand Management and Project Prioritization 400
16 IT Performance Measurement 432
17 IT Steering Committee 460
A PPENDIX
IT Toolkit 477
Index 481

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